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Lisa

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Posts posted by Lisa

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    Maintenance

    in Technical Support

    Posted

    Hi all! 
    Sorry for my bad English 😌 

    Development of the new server solution:
    - The new server solution is ready, the servers are running. Closed testing is currently in progress.

    Question: When will public testing begin?
    Answer: As soon as we decide that everything is ready to be tested, we will notify everyone. It may be very soon. Critical bugs may come up, and it will take more time to fix them, so please bare that in mind. Everyone will get access to the test client for free during the testing period. The purpose of the public test: To check the stress tolerance of a new server solution.

    First release:
    - Optimisation of the server and client code. Resistance to load at rush hour.
    - The rooms stay open even if the owner has left the game. Will stay open until the last visitor leaves.
    - Server side random /roll (1-100), /roll1 (1-6) and /roll2 (1-12)
    - Protection of User Worlds.

    Future releases:
    - Moderation of User Worlds.

    Myth: Developers make new media content instead of fixing the bugs!
    - This is not true. The creation of the content involves the artists and animators only. They are not related to the programming department.

    Myth: The project is abandoned. We are sinking.
    - There is no reason to worry 😉 Please do not believe these rumors, as they are just that, rumors. Only Gizmo and Lisa are authorized to make public statements for important information.

    Question: Hackers are hacking the server. Please ban them!
    Answer: Please inform me in PM with evidence of these activities and if server contains a vulnerability.

    Old server situation:
    - The old server crashes once a day. Sometimes more often each day, this depends up on load. It takes time to reboot it. During a server reboot, it is useless to try to log in. You will be disconnected again and again. It is better to take a break for 15 minutes and try again.


    Thank you for understanding! More information coming soon.

    RMB for profile view?

    in Technical Support

    Posted

    Hi all!

    We performed some manipulations with user experience in order to alleviate the suffering of the players during the "Profile bug". 

    These manipulations also reduced the likelihood of a "Profile bug" as the load on the server decreased.

     

    Quote

    Here hoping they be working on that new server they mentioned... We get a confusing mouse clicking patch instead. Strange priorities.

    We are also working on a new server solution.

    Sorry for my bad English.

    Never ending story

    in Technical Support

    Posted

    Hi all!

    Problems with the server can be solved by redoing the server architecture.
    We are currently developing a new solution.
    We will announce the start of testing a new server.
    It is useless to create new topics about server problems.

    Thank you for understanding.

    BS to a whole new level

    in Technical Support

    Posted

    Hi all!

    Problems with the server can be solved by redoing the server architecture.
    We are currently developing a new solution.
    We will announce the start of testing a new server.
    It is useless to create new topics about server problems.

    Thank you for understanding.

    SERVER DOWN

    in Technical Support

    Posted

    Dear 3DXChat Community,
    We are aware of the server and game issues, we are working on troubleshooting the problems.

    Quick FAQ:

    Q: I lose connection with the game, but my friends don't?
    A: Try using a VPN to enter the game (free): https://account.protonvpn.com/signup/account
    Select either the USA or Europe region.

    Q: Patcher client freezes during update.
    A: You can download and install the latest version of the client (Build 423) from your personal account or via this link: https://mega.nz/file/ZNJhGKrS#hqwhD2H8vN1ZyeS3KuIbhLcM_qfUoOiUCrE2sHTO864

    Q: Player profiles do not open correctly.
    A: This is resolved by restarting the game.

    Q: Nothing helps me.
    A: We do apologize, you can create a support ticket to request assistance on other issues.

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