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JessieLawn

Constant connexion lost

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Their lack of communication / openness is the biggest pitfall.

If they could give us a timeframe, players will probably accept things more,  even when the timeframe is longer than desired.

Even a big timeframe like "we expect things to be fixed within 4 weeks" will do. Just be open about it. This is acceptable if this was a free game, but yeah, it's not.

And about the openness, please tell us more what is happening behind the scenes. Are you upgrading your servers, or are you redesigning the server side from scratch? Because if it's the latter, I can totally understand that it will take some time. And that's ok. But now, people will only speculate.

And please.... be more explicit in the release notes regarding bug fixes.

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20 minutes ago, ColinDude said:

And please.... be more explicit in the release notes regarding bug fixes.

Oh yes. So much this. 
‘Bug fixes’ Um... Okay? Which ones?

 

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So from what I can see they have two choices.  They can still open game and let us all visit with friends and enjoy each other despite the bugs OR They can shut the whole damn thing down again while they fix it.

Pick one. Shall I do a poll?

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Yes, Lisa mentioned they are redoing the server architecture. But you can interpret that in MANY ways, so still a lot of room for speculation.

What's "server architecture". The technical infrastructure of the physical/virtual servers? The server SOFTWARE? I'm ASSUMING it's the software, because Lisa mentioned the word "develop". But again, assumptions.

Let's say it's the server side software. Wow, redoing that sounds a LOT of work. Isn't the least they can do, is give is that time frame? Is it days, weeks, months, ...? 

If it's months, they should consider rolling back the versions (both client/server? I don't know) a bit, because this profile bug wasn't as severe as before the DDoS attack. Or are these bugs caused by the rerouting of the traffic through CloudFlare maybe? That'll explain things. But please, inform us!

As long as the team of 3DXchat doesn't clarify things, players will keep making suggestions, keep speculating, getting more and more frustrated. At least I am.

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1 minute ago, ColinDude said:

As long as the team of 3DXchat doesn't clarify things, players will keep making suggestions, keep speculating, getting more and more frustrated. At least I am.

What ever rocks your boat.

I can tell you that I attended a gathering yesterday with about 60 people in attendance. No one was getting DC'd and there was no lag. It was a wonderful event.

So you can keep getting frustrated and make demands that will go ignored or you will just accept the information you have been given.  "THEY ARE WORKING ON IT".  The reality is that is all we need to know. Since reopening they have already had a new patch. There will be more.

But if whining and stamping your foot makes you  happier then have at it.

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I have this problem too.
I can enter the game, I can enter my room, I can even edit my room as I please. Connection allows. But if I try to enter any other room, standard or custom - it doesn’t matter, one minute and is disconnect.
Sometimes other people do not appear at all, sometimes several people manage to boot...
And one more oddity. If I change my character in the editor. No matter how. Even if I change my hair color or put on glasses, I can’t load anywhere. Even to my room. Eternal loading. Only Alt + F4 helps ...
And it all started after an attack on the server.

😰 😰 😰 😰 😰 😰 😰

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59 minutes ago, SusanLouisa said:

What ever rocks your boat.

I can tell you that I attended a gathering yesterday with about 60 people in attendance. No one was getting DC'd and there was no lag. It was a wonderful event.

So you can keep getting frustrated and make demands that will go ignored or you will just accept the information you have been given.  "THEY ARE WORKING ON IT".  The reality is that is all we need to know. Since reopening they have already had a new patch. There will be more.

But if whining and stamping your foot makes you  happier then have at it.

We are all paying customers, and we all have our opinions about this matter. My point is that I'm not happy with the way they're communicating. Engagement with the community is almost the most important thing in situations like these. They should definitely be more transparant about it. 

I'm not sure about the financial health of the company behind it, but I would be sad to see 3dxchat go away because of the amount of leaving players, or new players getting scared away of the current bugs.

But you know what, let's just agree to disagree.  :) I said what I wanted to say, somewhere in my mind I hope the team will improve their way of communicating.

 

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12 minutes ago, Xizl said:

JointNervousCanary-size_restricted.gif

Forums these days :P

You know, you could argue that the amount of complaining is a compliment. 
People love the game so much that disruptions of the game make them very passionate. 

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11 minutes ago, Derai said:

You know, you could argue that the amount of complaining is a compliment. 
People love the game so much that disruptions of the game make them very passionate. 

Except that Lisa locked up no less than a dozen of the same themed topics and told us that creating another was useless. Yet here we are.

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Positively surprised with the patch that was released a few minutes ago:

Build 416
Friend list changes: Left mouse btn click - send PM;
Right mouse btn click - view Profile

Looking good so far. Will try it out this evening when the 3dxchat servers are busier.

I mean, hypothetically, when they had told us previous week that they'd expect a hotfix within 7 days, I would be happy to wait. That's my point. 

 

 

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5 hours ago, SusanLouisa said:

Except that Lisa locked up no less than a dozen of the same themed topics and told us that creating another was useless. Yet here we are.

Well gizmo created one topic for people to post these, to avoid them creating new ones.

But they locked their own topic. Which I found silly. Of course in that case people will create new "useless" topics about the same thing then. 

Why did they lock their own topic? Nobody knows. It's like saying "don't talk about it. It makes us look bad"

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CONNECTION LOST..............AGAIN AGAIN AGAIN.... and AGAIN.... Please @Gizmo and @Lisa, next time, do not have to compensate for extra gold and playtime! We need well-functioning servers and decent updates! Thats will be fair with us exchange our money........

 

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8 hours ago, ColinDude said:

Positively surprised with the patch that was released a few minutes ago:


Build 416
Friend list changes: Left mouse btn click - send PM;
Right mouse btn click - view Profile

Looking good so far. Will try it out this evening when the 3dxchat servers are busier.

I mean, hypothetically, when they had told us previous week that they'd expect a hotfix within 7 days, I would be happy to wait. That's my point. 

 

 

I was online the whole evening, and I didn't experience the profile bug one single time!! Just wanted to share that here. Also, zero disconnects on my side.

Profiles also loaded amazingly quick, even in the busy hours. So not sure what changed besides this client update, but let's hope they keep it that way.

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Posted (edited)

So perhaps the next time you are so inclined to insist they are not doing anything simply because they have not told you what they are doing (in specific detail) you will remember how wrong you were this time. The ME ME temper tantrums were completely unnecessary.  They did not tell YOU because they were busy. Busy fixing what you were demanding be fixed.

Edited by SusanLouisa

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Posted (edited)
12 hours ago, Derai said:

You know, you could argue that the amount of complaining is a compliment. 
People love the game so much that disruptions of the game make them very passionate. 

When my EX wife and I first went to counseling the therapist said there was nothing he could do because there was no longer passion in the fights. That screaming and yelling are good because it shows there is still caring and passion to want things to be better. That it was far better to yell and cry and demand than to acquiesce and to just allow things to continue and not care.

Edited by panCDCA

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16 minutes ago, panCDCA said:

When my EX wife and I first went to counseling the therapist said there was nothing he could do because there was no longer passion in the fights. That screaming and yelling are good because it shows there is still caring and passion to want things to be better. That it was far better to yell and cry and demand than to acquiesce and to just allow things to continue and not care.

So when my ex husband was bashing me in the face with his fist that meant he loved me? lol Just asking

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On 5/26/2020 at 2:31 AM, SusanLouisa said:

So when my ex husband was bashing me in the face with his fist that meant he loved me? lol Just asking

Of course not.

And having crappy servers, and features they never added and promised for years also doesn't mean they are "working on it"

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2 hours ago, Cruna said:

Of course not.

And having crappy servers, and features they never added and promised for years also doesn't mean they are "working on it"

Since when domestic violence and server problems of 3dxchat has anything in common?

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2 minutes ago, Xizl said:

Since when domestic violence and server problems of 3dxchat has anything in common?

He lost me there too. How the 2 are connected is something I would like to have explained to me. I am scatterbrained and I can ramble and go from one subject to another and somehow find a link between the 2, but spousal abuse and server problems related in some way is beyond anything I could rationalize.

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Great update. Very beautiful hairstyles. I like.
BUT!
I still can’t play. The game doesn’t let me go further than my own room. I can’t even look at the hairstyles in the game itself, because if I change at least something in my character, I can’t boot anywhere.
You said you fix the problem. It was two updates back. I understand that less than two weeks have passed, but still.
I already turned off the antivirus and added game to the exceptions. I suggested that the problem may be due to the rules of my country. But there are complaints from other people and from other countries. So my assumptions are not true.
Please fix the problem. I love this game and I am sad that I can not play it now.

😭😭😭😭😭

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I think I understand what the problem is.
I share my story. Permanent disconnection from the server has stopped, the game is working stably. What changed? I bought a new router. The previous one was already 7 years old and needed a replacement.
@Gizmo and @Lisa, in update No.415, were the data transfer protocols changed to more modern ones?
(I am not a technical specialist, I may be mistaken in the name; the protocols are my guess)
If so, that could explain a lot. All owners of old routers, like me, are probably faced with the fact that their routers simply do not support new protocols. Hence the problems with connecting to the game, and the accusations towards the developers.

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7 hours ago, YARS said:

I think I understand what the problem is.
I share my story. Permanent disconnection from the server has stopped, the game is working stably. What changed? I bought a new router. The previous one was already 7 years old and needed a replacement.
@Gizmo and @Lisa, in update No.415, were the data transfer protocols changed to more modern ones?
(I am not a technical specialist, I may be mistaken in the name; the protocols are my guess)
If so, that could explain a lot. All owners of old routers, like me, are probably faced with the fact that their routers simply do not support new protocols. Hence the problems with connecting to the game, and the accusations towards the developers.

I would suggest getting rid of routers altogether. I have a mesh system Velop,  but there are others: eero, google nest, Orbi, etc. They may seem more expensive but for gaming, you truly can not beat them except for hard wire. I had a Linksys 3000 before that and there is no comparison 

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