Troubleshooting FAQ

[MissD]

1. Infinite loading screen
   You are able to login, but can't get past the loading screen, no matter how long you wait.
   
   Contact support and have them reset your avatar.
   You can contact support on Discord by posting a ticket on the #support channel. You will need to be verified there (#get-verified channel).
   Or you can contact them using the support page: https://3dxchat.com/support/
   
    
2. Missing mouse cursor
   Your mouse cursor is nowhere to be found in game.
   
   There is a shortcut to hide the cursor, right click anywhere on the screen (outside of the chat box and the menu) and press: Shift + C
   
    
3. Missing UI / HUD / Chat, name, gold & Menu
   Your user interface is missing from the screen.
   
   There is a shortcut to hide the UI, click anywhere on the screen (outside of the chat box and the menu) and press: Shift + Z
   
    
4. Connection problems
   If you get connection refused or lost connection, but nobody else is having the same issue.
   
   First of all, check your own internet connection.
   Then you can use @ColinDude's website to check for a live status of 3DXChat here: https://3dxchat-status.com/
   If that isn't the problem you can try to run a selftest to see if your ISP or firewall is blocking any of the connections 3DXChat needs to function here: https://3dxchat-status.com/selftest for a more accurate and detailed troubleshoot, you can download and run the troubleshoot file: https://3dxchat-status.com/troubleshooting (Follow the guide on the page)
   
   If your connection is blocked or slow try the following steps:
   Use a VPN there are plenty of free VPN options out there.
   Use a cable connection instead of WiFi.
   Allowing 3DXChat through your firewall and antivirus software.
   
    
5. UI went missing when closing the camera window with (Hide interface enabled)
   You UI is gone and the shift + z shortcut doesn't work.
   
   You can press F1 you open up the settings windows, closing it again will restore your UI.
   This might cause the action menu to go missing, see question 6.
   
    
6. Action menu went missing
   If your action menu is missing from screen and it doesn't come back when using the icon at the bottom right side of the screen.
   
   Open the in-game camera tool and uncheck "hide interface", this should restore the action menu.
   If not restart the game.
   
    
7. Launcher says 3DXChat is already running
   When you do a fresh install of 3DXChat for the first time, the launcher might complain and say that 3DXChat is already running.
   
   Simply close down the launcher and go into the game directory and launch 3DXChat.exe from there, it will proceed to update the launcher and you can then get into the game.
   
    
8. Launcher first time download failed after 5 attempts
   The launcher might also be stuck on: Settings initialized! Checking for updates...
   When you do a fresh install of 3DXChat for the first time, the launcher might complain and say that it failed because of a network error.
   
   Make sure that your antivirus does not block the launcher and try to launch it as administrator.
   Some countries block adult content like 3DXChat, so you might need to install a VPN to complete the download.
   There are some free VPN options available like Proton VPN.
   
    
9. I have another question that you haven't answered
   I will try to keep this post updated when I see a lot of people asking the same questions.
   
   These are the most frequent questions I have seen and answered on the forums.
   If you have any other questions about the game please check the official FAQ: https://3dxchat.com/support/
   And if that doesn't help you, make a new post and someone will try their best to help you.

Edited March 29 by MissD
Updated section 8 - Launcher failed to download

[Janet]

Ohh that's cool.

[ColinDude]

@Gizmo Please pin this thread

Edited February 27 by ColinDude

[Gizmo]

@MissD Well done and thank you!  Hopefully this FAQ will help most users get rid of bugs while we fix them.

[MissD]

12 hours ago, Gizmo said:

@MissD Well done and thank you!  Hopefully this FAQ will help most users get rid of bugs while we fix them.

Thank you, I will try to keep it updated as the bugs gets fixed

[SerenityWillow]

@MissDYou may need to change your post from Forum FAQ to Troubleshooting FAQ or Game Errors FAQ or something along those lines.

New people are already asking things you list in you exceptional FAQ you submitted.

Forum FAQ sounds like it is about the forums, not what you cover in your FAQ.

Just a suggestion.  

[MissD]

50 minutes ago, SerenityWillow said:

@MissDYou may need to change your post from Forum FAQ to Troubleshooting FAQ or Game Errors FAQ or something along those lines.

New people are already asking things you list in you exceptional FAQ you submitted.

Forum FAQ sounds like it is about the forums, not what you cover in your FAQ.

Just a suggestion.  

The reason I called it Forum FAQ was because 3dx already have an official FAQ, and the post was more about what people kept asking on the forums over and over again

But I guess it would make sense to change the name to something more relevant for the users looking for help

[JeffTheMan]

 

Hello,

Help! I am having trouble logging in for the first time; as the launcher just continues to load with no progress or indication of what is happening. I have tried re-installing the game, disabling all my virus protection, although nothing seems to be working. Thank you in advance.

 

[MissD]

17 hours ago, JeffTheMan said:

 

Hello,

Help! I am having trouble logging in for the first time; as the launcher just continues to load with no progress or indication of what is happening. I have tried re-installing the game, disabling all my virus protection, although nothing seems to be working. Thank you in advance.

 

The issue has been resolved in private messages