Troubleshooting FAQ

[DylanDoom]

shes deleted it and reinstalled about 7 times now

[MissD]

1 hour ago, DylanDoom said:

shes fully reinstalling it in the downloads folder where it was before the patch

Try moving it to a different location, as antivirus, windows etc. Might block files within the downloads folder.

[bunnyChan]

On 12/25/2023 at 6:37 AM, MissD said:

My subscription ended so I do not have the latest files for the time being.

the same question i am,it been a long time that shown  "patching in progress...   patched 0 of 76 files"

[Akela]

Hello. Today out of the blue I can't get into the game. It takes a very long time to load the launcher, and a message about network problems appears. Although other network games work fine. I uninstalled the game, cleared the cache, disabled antivirus and firewall. But still can't even install the game. I see that I have already encountered a similar problem here. Help, what is the reason and how did you manage to solve it. Thanks in advance.

 

Edited March 31, 2024 by Akela

[vladok]

On 3/29/2023 at 9:21 AM, JeffTheMan said:

 

Hello,

Help! I am having trouble logging in for the first time; as the launcher just continues to load with no progress or indication of what is happening. I have tried re-installing the game, disabling all my virus protection, although nothing seems to be working. Thank you in advance.

 

I have this error. PLease help me!!!!

[Zaplya22]

Posted 15 hours ago

  On 3/29/2023 at 11:21 AM, JeffTheMan said:

 

Hello,

Help! I am having trouble logging in for the first time; as the launcher just continues to load with no progress or indication of what is happening. I have tried re-installing the game, disabling all my virus protection, although nothing seems to be working. Thank you in advance.

 

Expand 

I have this error too !. PLease help me!!!!

[Zaplya22]

On 01.04.2024 at 02:08, vladok said:

У меня эта ошибка. Пожалуйста, помогите мне!!!!

This will work if you use a VPN. Now I'm playing consistently and it's all working.

[DaniellaD]

I'm stuck with infinitely loading after logging in on the beta. Any tips? I reset my avi but that only does the main game?

 

[MeiLing]

Beta is no more on?

[AnyaLove]

The game does not start, the launcher loading screen appears and after a 3-second report nothing happens, it does not give any errors, antiviruses and other utilities have been removed, please help, thank you in advance

[Victor711]

I have the same problem....i have re-installed all but the problems is still remaining...App starts but then appears the message " Application will exit in 3 seconds"

Sameone has an idea what to do?

[Lantla]

Même problème que les deux précédents, le laucher se lance et se ferme au bout de 3 secondes. j'ai fait une analyse et ça donne ça

Quelqu'un a une idée?

[MeiLing]

add the 3dx folder to your antivirus

[Lantla]

16 hours ago, MeiLing said:

ajoutez le dossier 3dx à votre antivirus

Fait et cela ne change rien malheureusement

[MeiLing]

Have you tried a vpn?

If win7 or arm CPU it won't work

[MissD]

On 11/1/2024 at 12:25 PM, Lantla said:

Même problème que les deux précédents, le laucher se lance et se ferme au bout de 3 secondes. j'ai fait une analyse et ça donne ça

Quelqu'un a une idée?

Try using a VPN, since the 3DXChat servers appear to be blocked by your ISP

[EmilyPage]

Hi. Forum related question. Is there a total limit regards space for photo posts per user? I have tried to create a new topic and seems like my max space is same.  

 

[MeiLing]

2 hours ago, Ravell said:

Hi. Forum related question. Is there a total limit regards space for photo posts per user? I have tried to create a new topic and seems like my max space is same.  

 

You have used 77.26 MB of your 195.31 MB attachment limit. 

The other solution is to load your pic on a site imgur and copy/paste the link here

[EmilyPage]

34 minutes ago, MeiLing said:

You have used 77.26 MB of your 195.31 MB attachment limit. 

The other solution is to load your pic on a site imgur and copy/paste the link here

• Thank you MeiLing but this is what I have according to the sys. " Max total size: 330.28 kB  ".

[MeiLing]

well you have more than me 

 

[AlannysWinter]

hello I wrote everywhere since Last night ..

i cannot install 3dxchat , the App icone don't work, the download page appare as not sure because is HTTP and not HTTPS...

have you a link to access or something other? I also cannot write in the official site in telegram..

[Haggan]

|How is it that rooms can remove me from the game? The entire internet and all games I have work. I got a reconnection message. I was in the Camvevo room and for a few hours I can't enter the game ?

[Haggan]

4 minutes ago, Haggan said:

|How is it that rooms can remove me from the game? The entire internet and all games I have work. I got a reconnection message. I was in the Camvevo room and for a few hours I can't enter the game ?

5 minutes ago, Haggan said:

|How is it that rooms can remove me from the game? The entire internet and all games I have work. I got a reconnection message. I was in the Camvevo room and for a few hours I can't enter the game ?

4 minutes ago, Haggan said:

|How is it that rooms can remove me from the game? The entire internet and all games I have work. I got a reconnection message. I was in the Camvevo room and for a few hours I can't enter the game ?

Quote

I keep getting reconnected for some unknown reason ?

 

[panCDCA]

On 2/26/2023 at 10:57 AM, MissD said:

1. 
   
    
2. I have another question that you haven't answered
   I will try to keep this post updated when I see a lot of people asking the same questions.
   
   These are the most frequent questions I have seen and answered on the forums.
   If you have any other questions about the game please check the official FAQ: https://3dxchat.com/support/
   And if that doesn't help you, make a new post and someone will try their best to help you.
   
   If you face a serious issue you can contact support on Discord by posting a ticket in the #support channel. You will need to be verified there (#get-verified channel).

My question is what do you do when the cursor disappears from the screen?

[Haggan]

I keep getting reconnected for some unknown reason. Can people who have rooms block people for some unknown reason? all the time the same lol ?