ileana Posted September 5, 2020 Share Posted September 5, 2020 not a newbie to the game but new to forums. I have read lot of post talking out Devs not communicating and I get it with the Dev's but how about someone give us something? we deserve more as paying customers. Communication is key but I get its easier to just fix it and move on...I would continue the rant but it's apparently pointless as the words fall on deaf ears. I hope ya'll enjoy your jobs as they are here today but without improvements will people continue to pay to play?? I want to scream and yell this disconnect thing is driving me crazy as it makes it impossible to play the game . The ol "is what it is" excuse is getting tiresome. There are two other platforms that are good alternatives IMO and both don't have server issues. Growing pains I get it too I was with RLC when they had their issues too bu they figured it out and they kept us in the loop. anyway best of luck i'm still here with ya'll but come on Talk to US!!! With covid running wild why is getting this issue fixed appear to be such as issue? Are ya'll hiring? I'd love to work for a company that pays me and doesn't hold me accountable. I have good qualifications, decent experience with these platforms and i'm wondering why I'm wasting my breath nobody from 3DX listens ! OLESYA and Alivia2 1 1 Link to comment Share on other sites More sharing options...
OLESYA Posted September 5, 2020 Share Posted September 5, 2020 2 minutes ago, ileana said: not a newbie to the game but new to forums. I have read lot of post talking out Devs not communicating and I get it with the Dev's but how about someone give us something? we deserve more as paying customers. Communication is key but I get its easier to just fix it and move on...I would continue the rant but it's apparently pointless as the words fall on deaf ears. I hope ya'll enjoy your jobs as they are here today but without improvements will people continue to pay to play?? I want to scream and yell this disconnect thing is driving me crazy as it makes it impossible to play the game . The ol "is what it is" excuse is getting tiresome. There are two other platforms that are good alternatives IMO and both don't have server issues. Growing pains I get it too I was with RLC when they had their issues too bu they figured it out and they kept us in the loop. anyway best of luck i'm still here with ya'll but come on Talk to US!!! With covid running wild why is getting this issue fixed appear to be such as issue? Are ya'll hiring? I'd love to work for a company that pays me and doesn't hold me accountable. I have good qualifications, decent experience with these platforms and i'm wondering why I'm wasting my breath nobody from 3DX listens ! I completely agree with your words! Why can't developers hear us ???? Alivia2 1 Link to comment Share on other sites More sharing options...
Vampixie Posted September 5, 2020 Share Posted September 5, 2020 (edited) They -do- hear us. The issue is they either don't know what's wrong with their game, or really couldn't care a fuck. Look in other threads... @Gizmo has answered promptly. But -ALWAYS- when it comes back to this particular issue... silence, silence, and more silence. It looks as though they are actively trying to alienate their customers with this lack of -ANY- communication whatsoever. Little one sentence messages on Discord are not good enough by any means. This forum was created for the purposes of updates, query resolution, help and info. It is rarely used for that purpose now. @Gizmo @Lisa - Communication is vital... your constant silence and avoidance -WILL- drive your paying customers away, and possibly in some instances, new subscribers will come to the conclusion that they are not getting the service that they paid for and will demand refunds. Communicate with us... let us know what is going on... what you are even doing/planning to do to fix this. As it stands right now, it looks as though 3dx is deteriorating and you are letting it happen: Your silence speaks volumes. Address the community and stop avoiding us. That will be a huge step in regaining -ANY- trust from us. Acknowledge us... your silence is pure rudeness. Vampixie Edited September 5, 2020 by Vampixie Alivia2 1 Link to comment Share on other sites More sharing options...
Feuermond Posted September 5, 2020 Share Posted September 5, 2020 (edited) For me it is this: No bug fixes, not any of the big promised updates since 2,5 years, no communication, not even little updates since weeks, growing DC problems again => 3DX is going to die later or sooner. All indicators are to that. In principal I like 3DX but it cannot work this way with a Company don't giving a f... not informing users. In addition: All other games run fine excpet 3DXCom which means there is not any reason to think SexGameDevil has any competence to sort out the issues. It's the same issue since month. Edited September 5, 2020 by Feuermond Gypsy 1 Link to comment Share on other sites More sharing options...
Jannick Posted September 5, 2020 Share Posted September 5, 2020 No log in for hours ... the only problem is to permantly deny there is no problem. Link to comment Share on other sites More sharing options...
VivianNoire Posted September 5, 2020 Share Posted September 5, 2020 I can't get past this screen. What can I do? Link to comment Share on other sites More sharing options...
ColinDude Posted September 5, 2020 Share Posted September 5, 2020 I can try to assist where I can. Not sure if I can solve it, but maybe I can pinpoint it. Ideally you approach me on Discord: ColinDude#6425 Link to comment Share on other sites More sharing options...
chloe Posted September 5, 2020 Share Posted September 5, 2020 28 minutes ago, VivianNoire said: I can't get past this screen. What can I do? This looks like a pc issue. Did you tried to reinstall the game? Link to comment Share on other sites More sharing options...
VivianNoire Posted September 5, 2020 Share Posted September 5, 2020 Yes, 2-3 times. Link to comment Share on other sites More sharing options...
ColinDude Posted September 5, 2020 Share Posted September 5, 2020 Did some investigation with a friend with this problem. This problem is NOT client side. It has something to do with the way 3DXChat secures the game server. Not bothering you guys with too much technical info. But basically there's nothing you can do. You can try again in 2 hours. That's a timeout I experienced before. Link to comment Share on other sites More sharing options...
Hussar Posted September 5, 2020 Share Posted September 5, 2020 i've been trying to log in for hours now. No luck, only floating on the ocean. My patience is coming to an end. I understand that some of you say that this game is cheap, and we shoult not complain about downtime and conecction lost issues, but I have very limitied time to play this game and if technical issues prevent me from doing it during my limited time frame, I get pissed off. The money I pay for this is wasted... Astariel 1 Link to comment Share on other sites More sharing options...
Astariel Posted September 5, 2020 Share Posted September 5, 2020 6 minutes ago, Hussar said: i've been trying to log in for hours now. No luck, only floating on the ocean. My patience is coming to an end. I understand that some of you say that this game is cheap, and we shoult not complain about downtime and conecction lost issues, but I have very limitied time to play this game and if technical issues prevent me from doing it during my limited time frame, I get pissed off. The money I pay for this is wasted... Same for me. Well, DJing without being there, awesome. Not! Link to comment Share on other sites More sharing options...
ColinDude Posted September 5, 2020 Share Posted September 5, 2020 12 minutes ago, jaytheboss14 said: Y'all to calm down and get ColinDude time figure out what go on with the game and meanwhile just waiting and be patient Investigation is done. I can't say more than I already did. It's *not* client side. it's on the side of 3dxchat. So @Gizmo will have to take a look at this. Astariel, AmyBallet and Alivia2 3 Link to comment Share on other sites More sharing options...
Villanelle Posted September 5, 2020 Share Posted September 5, 2020 It's a weekend thing Link to comment Share on other sites More sharing options...
Violet Night Posted September 5, 2020 Share Posted September 5, 2020 Link to comment Share on other sites More sharing options...
DarkFate Posted September 5, 2020 Share Posted September 5, 2020 (edited) I've been really busy with work in real, so thought after sometime off, I'd hop on today to relax, well that doesn't seem to be happening. Keep getting disconnected Edited September 5, 2020 by DarkFate Frederike 1 Link to comment Share on other sites More sharing options...
Lizzzie Posted September 5, 2020 Share Posted September 5, 2020 (edited) I've got the same issue as Violet Edited September 5, 2020 by Lizzzie Link to comment Share on other sites More sharing options...
Frederike Posted September 5, 2020 Share Posted September 5, 2020 This is ridiculous... Link to comment Share on other sites More sharing options...
feelutine Posted September 5, 2020 Share Posted September 5, 2020 Connected but empty server, clear world... Link to comment Share on other sites More sharing options...
DarkFate Posted September 5, 2020 Share Posted September 5, 2020 1 minute ago, jaytheboss14 said: I am sorry It's ok man, just wish Mods would update us when there's an issue. Link to comment Share on other sites More sharing options...
vidukind Posted September 5, 2020 Share Posted September 5, 2020 .. i'm suffering the same issue as Violet, Lizzzie and others. I'm afraid we'll have to be patient a little. Link to comment Share on other sites More sharing options...
ColinDude Posted September 5, 2020 Share Posted September 5, 2020 Only official way of reaching support is to contact 3DXChat Customer Support. Maybe we should all do that: https://3dxchat.com/support/ (scroll down, and click Contact Support Team) ⚜ɛҳƈɛƖƖɛŋƈɛ⚜ 1 Link to comment Share on other sites More sharing options...
Aroha Posted September 5, 2020 Share Posted September 5, 2020 14 hours ago, Kristine said: I never knew this page existed:https://3dxchat-status.com/ I will put that in my bookmark bar! No doubt, it will be used often Link to comment Share on other sites More sharing options...
chloe Posted September 5, 2020 Share Posted September 5, 2020 Well, can somebody explain me how a VPN can solve connection issues? Link to comment Share on other sites More sharing options...
ColinDude Posted September 5, 2020 Share Posted September 5, 2020 A VPN will not solve this connection issue. Reaching support with enough people will make them scratch their heads, so they can forward it to Lisa/Gizmo to actually fix the problem. Link to comment Share on other sites More sharing options...
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