Server Maintenance - Info Thread

[Cel]

Whoa whoa whoa.  Wait.  When did it stopibeing about porn?

[Shiro]

Just saying https://www.youtube.com/watch?v=eWEjvCRPrCo

[kylietg]

My first day here. Not the best of start to a relationship.   Any idea when we will be up and running again?

[UkiUkiJump]

Didn't Sony's PlayStation Network get hacked during this time not too long ago? Oh shit....IT'S HAPPENING AGAIN!!!

[EthanStryder]

I think I am having Shushpanzer beer withdrawals . oh geeez. 

 

 

Thank you for the tip, I will make sure to fill right to the top with Liquor ^^

[Oatsie]

So how long do Maintenance usually take in general?

[Ellsa_Ryse]

I was optimistic the LAST time I got locked out of the game with no help from the Devs for 3 days.  That was only ONE MONTH ago.  They "gave me" 1000 xcoins for my trouble.  Which I never got.

 

Whether or not this is an actual planned server outage is not the point.

 

The REAL point is that their customer service sucks.  IF you are going to start a PLANNED DOWNTIME, you tell people first.  If you have an UNPLANNED DOWNTIME, you tell people that you are working on it at the MOMENT you find out that there is a problem.

 

That is not just good customer service.  That is a common courtesy.

 

PS-  I agree with JohnBrownsBody-  Nobody starts a PLANNED downtime on a Friday before a high-traffic weekend.  This is unplanned.

[dman73]

Any word on how long the server will be down for maintenance?

[Ellsa_Ryse]

People have the right to vent a little when a service they've paid for becomes unavailable without warning. Exciting future updates are a separate matter.

 

When your power goes out, do you complain?

 

YES

 

But when your power goes out (planned or unplanned) the power company tells you WE ARE SORRY and WE ARE WORKING ON IT.  Sometimes they even give you an estimate to restoration of service.  But the important part is that they show that they know there is a problem and that they are working on it.

 

Again, it's courtesy.  We pay for this service.  We can choose to NOT pay.  You'd think they would care to keep us informed.  Uninformed, we only get angrier.

[SapphireAngel]

Many hours ago Lisa posted this comment in a similar thread: http://3dxforum.com/index.php?/topic/2864-lost-connection-to-server-again-i-bet-im-not-the-only-one/?p=143942

 

There are problems in data center today 

 

Could be the same thing again? I already know from the last login fiasco that we're hosted by Cloudflare, so this isn't exactly in the hands of our devs necessarily. I requires more datas. A major forum announcement sticky would not have gone amiss, even if all it said was "Shit be broke, yo."

[Guest ClareTC]

If its down for maintenance rather than fault there must be an anticipated return time!!!! come on 3dx, some expectation setting please....am i wasting my time waiting cos it will be down for another 12 hours (or whatever)....or not?????

 

if theres a fault and you dont know then please tell us something so I can go off and do other things

[Tienia]

I would appreciate any sort of update. Silence kinda makes me feel lonely.

[EthanStryder]

wonders why there is no word... are all devs asleep... I hope not... I am bored, lonely and this silence about if it is getting fixed is deafening... and I am reduced to raging in forums :/

[MaryLee]

I agree with you Ellisa 100% hun..and still 3DX can`t give a answer to a simple question of how long the maintenance will go for..just shocking customer relations.

[AIice]

Just read Lisa here:

 

http://3dxforum.com/index.php?/topic/2864-lost-connection-to-server-again-i-bet-im-not-the-only-one/

 

Last post.

 

This is NOT a maintenance.

[Tienia]

That was yesterday, I'm referring to THIS outage

[kylietg]

I just signed up today. Does this happen a lot. I think I want my money back.

[AIice]

I can not see that ;(

[Tienia]

I just signed up today. Does this happen a lot. I think I want my money back.

No this is not normal, I'm unsure what the devs are thinking, maybe they posting in some mystery forum.

[Cel]

In the number of months I have been here, this morning and now are the number of times it has happened.

[Tienia]

(scours the forums hunting down dev posts)

[Stéphane]

http://<iframe width="854" height="480" src="https://www.youtube.com/embed/w4uV74701ic" frameborder="0" allowfullscreen></iframe>

 

https://youtu.be/w4uV74701ic

 

https://youtu.be/w4uV74701ic

[MaryLee]

 yay..its not maintenance..its problem in data center!..thank you lisa for atleast telling us that. 

[Stéphane]

https://youtu.be/w4uV74701ic

 

 

merde merde merde merde merde!!!!!!!!!

[SapphireAngel]

I just signed up today. Does this happen a lot. I think I want my money back.

 

I've been playing for a few months now. This is the second time I've had a major issue.

 

And based on my previous experience, we're not going to get the courtesy of a "what went wrong" report, which is really unfortunate.