Mona69 Posted February 28, 2022 Posted February 28, 2022 i've been trying to reach Eva for the last 24 hrs on discord but no answer even i emailed the support but have not got any answer yet, i can't login to may account for subscription reason it asking me to renew but in the website says still active till 2023 ? so how do i fix that?
CatKatW Posted February 28, 2022 Posted February 28, 2022 Try contacting support team through the website 3dxchat.com/support. They may not be fast answering you but they eventually will.
Mona69 Posted February 28, 2022 Author Posted February 28, 2022 19 minutes ago, CatKatW said: Try contacting support team through the website 3dxchat.com/support. They may not be fast answering you but they eventually will. i tried and i'm still waiting already passed 24 hrs tho
Mona69 Posted March 1, 2022 Author Posted March 1, 2022 who am i really supposed to reach to if none of the supports are really answering like this is so unfair !! i can't login to my account cause of the renewal error system and already subscribed for a full year!!!
HungLo Posted March 1, 2022 Posted March 1, 2022 I'm having the same issue. Not a single response from the support team, I have now been waiting for 48 hours. I've emailed them, I have filled out their forum and I've contacted Eva Support on discord.
LadiesToyDE Posted March 2, 2022 Posted March 2, 2022 I don't have any concrete evidence, but as most of you know this platform is run by russian/german people. So I think it might be possible that these people are actually affected by the situation of the war activity in Ukraine and maybe also by sanctions put in place against russian company's, people, banks, etc. I'm not sure if this is really the case. Also because there is just a major lack of transparency and knowledge about the organisation/structure that runs this game/platform. But with developing effects and sanctions because of this situation, there might come up even more issues with the platform and the availability of the acting people (in case my information is correct and the 'team' managing 3dx is located on russian territory). Just a guess from my point of view....
Mona69 Posted March 2, 2022 Author Posted March 2, 2022 3 hours ago, LadiesToyDE said: I don't have any concrete evidence, but as most of you know this platform is run by russian/german people. So I think it might be possible that these people are actually affected by the situation of the war activity in Ukraine and maybe also by sanctions put in place against russian company's, people, banks, etc. I'm not sure if this is really the case. Also because there is just a major lack of transparency and knowledge about the organisation/structure that runs this game/platform. But with developing effects and sanctions because of this situation, there might come up even more issues with the platform and the availability of the acting people (in case my information is correct and the 'team' managing 3dx is located on russian territory). Just a guess from my point of view.... that could be one of the possibility cause I'd say there is no way they could just ignore us and even the BMTmicro said kinda the same cause they tried to reach them from their end and they have got no response. Xizi 1
Xizi Posted March 2, 2022 Posted March 2, 2022 5 hours ago, Mona69 said: that could be one of the possibility cause I'd say there is no way they could just ignore us and even the BMTmicro said kinda the same cause they tried to reach them from their end and they have got no response. That's worrisome...
LadiesToyDE Posted March 2, 2022 Posted March 2, 2022 (edited) 12 hours ago, Xizi said: That's worrisome... Well, from an individual point of view you might be right. But being thrown out of your country by a war like this and a threat of a ww3 with nuclear weapons is much more worrisome I would say..... Edited March 3, 2022 by LadiesToyDE
Xizi Posted March 3, 2022 Posted March 3, 2022 (edited) 6 hours ago, LadiesToyDE said: Well, from an individual point of view you might be right. But being thrown out of my country by a war like this and a threat of a ww3 with nuclear weapons is much more worrisome I would say..... Yeah. That's terrible, so much people suffer because of mad dictator's ambitions. Edited March 3, 2022 by Xizi Leeloo and ☙𝔼𝕩❧ 2
Gizmo Posted March 3, 2022 Posted March 3, 2022 Our entire team is safe and we are working hard on updates. If someone's account has been blocked and the support request has not been answered and you are sure that you have not committed any illegal actions, then contact us through this form. OLESYA, MissD, MeiLing and 4 others 5 2
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