Gman007 Posted September 18, 2020 Share Posted September 18, 2020 okay East coasters go get yourself a VPN.. there's usually free ones out there that will solve your problem 3DX's security system is fucking with you pretty much what it comes down to... Link to comment Share on other sites More sharing options...
Gizmo Posted September 18, 2020 Share Posted September 18, 2020 Please contact us at 3dxhelp@gmail.com and provide your order id if you have connection issues. ☙𝔼𝕩❧ 1 Link to comment Share on other sites More sharing options...
Leopardus Posted September 18, 2020 Share Posted September 18, 2020 (edited) It seems from another thread that Verizon FIOS are blocking traffic to the 3DX servers. If you use Verzon FIOS: 185.71.64.45 is the IP address for the game server. Please call Verizon FIOS and ask them to unblock this address for internet traffic across port 8125. Edited September 18, 2020 by Leopardus Link to comment Share on other sites More sharing options...
Gizmo Posted September 18, 2020 Share Posted September 18, 2020 @Leopardus Are you sure that Verizon is blocking traffic to the 3DX server? W4RN1NG 1 Link to comment Share on other sites More sharing options...
ColinDude Posted September 18, 2020 Share Posted September 18, 2020 2 minutes ago, Gizmo said: @Leopardus Are you sure that Verizon is blocking traffic to the 3DX server? Look here Gizmo 1 Link to comment Share on other sites More sharing options...
Leopardus Posted September 18, 2020 Share Posted September 18, 2020 1 hour ago, Gizmo said: @Leopardus Are you sure that Verizon is blocking traffic to the 3DX server? @Gizmo Hi, I am no expert but the information towards the end of the other thread (link below) suggests that Verizon FIOS is a common factor with those people reporting access problems, which seems to be supported by with the timeouts (example above). Link to comment Share on other sites More sharing options...
DJ JAYDEN Posted September 19, 2020 Share Posted September 19, 2020 9 hours ago, Gizmo said: @Leopardus Are you sure that Verizon is blocking traffic to the 3DX server? Why you call verizon see what the say @Gizmo Link to comment Share on other sites More sharing options...
DJ JAYDEN Posted September 19, 2020 Share Posted September 19, 2020 9 hours ago, Gizmo said: @Leopardus Are you sure that Verizon is blocking traffic to the 3DX server? I don't think is FiOS because ever since update this keeps happened all day can you do a test server please and see if it'll work if you will solve the problem in the East Coast and day 3 I don't play 3dxchat Link to comment Share on other sites More sharing options...
JellyJones Posted September 19, 2020 Share Posted September 19, 2020 I can call Verizon and represent ONE customer. 3DXChat can call and represent ALL users. The issue happened with the server upgrade & update, it's not reasonable to send us to a third party to fix it. It is also unreasonable to assume that Verizon started to block 3DXChat during the exact six hour window when the server upgrade was happening. Besides, The customer support at Verizon says it is NOT blocked, according to XIONN on another thread. It seems like 3DX is blocking traffic FROM Verizon, not the reverse. But that is just an assumption. I will send what info I can to Gizmo. <sigh> TommyB 1 Link to comment Share on other sites More sharing options...
DJ JAYDEN Posted September 19, 2020 Share Posted September 19, 2020 4 minutes ago, JellyJones said: I can call Verizon and represent ONE customer. 3DXChat can call and represent ALL users. The issue happened with the server upgrade & update, it's not reasonable to send us to a third party to fix it. It is also unreasonable to assume that Verizon started to block 3DXChat during the exact six hour window when the server upgrade was happening. Besides, The customer support at Verizon says it is NOT blocked, according to XIONN on another thread. It seems like 3DX is blocking traffic FROM Verizon, not the reverse. But that is just an assumption. I will send what info I can to Gizmo. <sigh> So what try to prove Link to comment Share on other sites More sharing options...
JessicaX Posted September 19, 2020 Share Posted September 19, 2020 This should really be fixed immediately. There are lots of people I know that must use a VPN to connect now and it's BS. Link to comment Share on other sites More sharing options...
Gizmo Posted September 19, 2020 Share Posted September 19, 2020 We suspect that the block is on the side of Verizon ISP. While we are looking for a solution to the problem you can use TunnelBear - FREE VPN, work for 3DX confirmed jadekhali and Leopardus 1 1 Link to comment Share on other sites More sharing options...
Eiranne Posted September 19, 2020 Share Posted September 19, 2020 @GizmoThe Gaming Company has to contact Verizon to get the Game IP address whitelisted. Verizon is not going to tell (Consumer) you that they are blocking an IP address or a string of IP addresses because in the United States that is equal to censorship. The IP address for the game is now in MOSCOW. The most affected players on Verizon FIOS are likely to be on the East Coast of the US for obvious reasons. I spent more that 4 hours with Verizon Customer Service yesterday and got absolutely no where. This should have been tested, Its not hard to do, especially when you probably already have logs of IP addresses that connect to the game. Design and run a rudimentary UDP based tool that takes your known user and IP list and do a tracert back to thier IP addresses and Identify that the change in Game IP address would show that an entire major US ISP would be trashed by the move. So the answer is YES, 3dxchat moved thier game server IP address to MOSCOW, didn't test connectivity to thier paying subscriptions and didn't identify that they should be contacting the major ISPs in the parts of the world that they have paying customers to ask to have the Game's new IP Address whitelisted so thier subscriptions can connect. Also, as I predicted in another thread, fixing broke cosmetic shit (Lipstick, patch 424) was decidedly more important than connectivity issues and figuring out why a significant number of clients were not being able to connect. @ColinDude Thanks for the assist and helping figure this out with me. I'm thinking @Gizmo and 3dx owes you a lot. MeiLing 1 Link to comment Share on other sites More sharing options...
DJ JAYDEN Posted September 19, 2020 Share Posted September 19, 2020 1 hour ago, Gizmo said: We suspect that the block is on the side of Verizon ISP. While we are looking for a solution to the problem you can use TunnelBear - FREE VPN, work for 3DX confirmed @Gizmo tunnel bear And next vpn site used work perfect for 3dxchat and @Gizmo mind ask how do come up this game and do know you you will be lots of money off is Link to comment Share on other sites More sharing options...
Mephisto Posted September 19, 2020 Share Posted September 19, 2020 Если бенефициары игры-россияне ,то где должен находится сервак?XDDDDD В Лос-аламосе что-ли?XDDDDDDD PontiusPilat, Mikaelakirsh, Gizmo and 4 others 1 6 Link to comment Share on other sites More sharing options...
Gizmo Posted September 19, 2020 Share Posted September 19, 2020 43 minutes ago, Eiranne said: more important than connectivity issues and figuring out why a significant number of clients were not being able to connect Don't mislead people please. Verizon users less than 1% of customers. Also, while we are looking for solutions to the problem, we recommend to use a free VPN (https://www.tunnelbear.com/pricing) that allows to play 3DXChat on Verizon ISP. ☙𝔼𝕩❧ 1 Link to comment Share on other sites More sharing options...
TommyB Posted September 19, 2020 Share Posted September 19, 2020 2 hours ago, Eiranne said: @GizmoThe Gaming Company has to contact Verizon to get the Game IP address whitelisted. Verizon is not going to tell (Consumer) you that they are blocking an IP address or a string of IP addresses because in the United States that is equal to censorship. The IP address for the game is now in MOSCOW. The most affected players on Verizon FIOS are likely to be on the East Coast of the US for obvious reasons. I spent more that 4 hours with Verizon Customer Service yesterday and got absolutely no where. This should have been tested, Its not hard to do, especially when you probably already have logs of IP addresses that connect to the game. Design and run a rudimentary UDP based tool that takes your known user and IP list and do a tracert back to thier IP addresses and Identify that the change in Game IP address would show that an entire major US ISP would be trashed by the move. So the answer is YES, 3dxchat moved thier game server IP address to MOSCOW, didn't test connectivity to thier paying subscriptions and didn't identify that they should be contacting the major ISPs in the parts of the world that they have paying customers to ask to have the Game's new IP Address whitelisted so thier subscriptions can connect. Also, as I predicted in another thread, fixing broke cosmetic shit (Lipstick, patch 424) was decidedly more important than connectivity issues and figuring out why a significant number of clients were not being able to connect. @ColinDude Thanks for the assist and helping figure this out with me. I'm thinking @Gizmo and 3dx owes you a lot. You are correct this is NOT on the Verizon side of the house and Not everyone on the East Coast is affected, People in FLA are able to access the game and have no problems Link to comment Share on other sites More sharing options...
ColinDude Posted September 19, 2020 Share Posted September 19, 2020 I extended the self test on my status page. For people still having issues, please follow these steps and share the results. And please mention which internet service provider you have. https://3dxchat-status.com/selftest Gizmo 1 Link to comment Share on other sites More sharing options...
Gizmo Posted September 19, 2020 Share Posted September 19, 2020 Working on Verizon problem. Stay tuned guys! Link to comment Share on other sites More sharing options...
Gizmo Posted September 19, 2020 Share Posted September 19, 2020 ColinDude, westt, JellyJones and 1 other 3 1 Link to comment Share on other sites More sharing options...
Eiranne Posted September 19, 2020 Share Posted September 19, 2020 6 hours ago, Gizmo said: Don't mislead people please. Verizon users less than 1% of customers. Also, while we are looking for solutions to the problem, we recommend to use a free VPN (https://www.tunnelbear.com/pricing) that allows to play 3DXChat on Verizon ISP. Less than 1% of your customers... did you figure this out before or after your patch? Before would have been the right way to do it.... Its not lost on me that you decided not to quote any of the methods in which you could have figured this out, developed a solution, and then put it in place before you moved your servers. Thanks for pointing out your give a shit threshold. Thanks, I am fine with finding my own VPN, I don't need you making money on my sub, and on a kick back from tunnelbear. Link to comment Share on other sites More sharing options...
ColinDude Posted September 19, 2020 Share Posted September 19, 2020 @Eiranne Gizmo created a workaround with a connection point in Washington. That'll probably solve all the connectivity issues. See: https://3dxforum.com/index.php?/topic/11723-region-select-patch-verizon-fix/ westt 1 Link to comment Share on other sites More sharing options...
JellyJones Posted September 19, 2020 Share Posted September 19, 2020 (edited) I just downloaded the fix and patched the game. Things have been running very smoothly for a few minutes. Many thanks to the Gizmo and the dev team for a solution. -Jelly "It is better to light a single candle, than curse the darkness." - W.L. Watkinson Edited September 19, 2020 by JellyJones Leopardus and westt 2 Link to comment Share on other sites More sharing options...
Eiranne Posted September 19, 2020 Share Posted September 19, 2020 Just now, ColinDude said: @Eiranne Gizmo created a workaround with a connection point in Washington. That'll probably solve all the connectivity issues. See: https://3dxforum.com/index.php?/topic/11723-region-select-patch-verizon-fix/ @ColinDude Yes that's good. I read that from the thread that he posted. Some people seem to be having trouble with it the patch methodology. Probably better to download the complete build with that included. I do appreciate the work around being put into place, but it would have been better to test and identify the issue before the patch. Or coordinate whitelisting. Better late than never. From his replies and quotes I don't think he is too happy with me, but its okay, I do have a tendency to piss people off. Link to comment Share on other sites More sharing options...
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