Eiranne

The game servers are down according to Colin's Site. The log on servers appear to be operating but then the world servers are refusing connect or are completely offline. Everyone seeing the same thing?

@Gizmo Colin is doing tons of good stuff for your player community. It was Colindude that solved the puzzle and figured out your new IP address was blacklisted with Verizon. Least you could do is publicly recognize the man. I enjoy the game and the community. I just wish you all would try to use more standardized IT and Development practices. Thanks for the fix to the connectivity problem. Please, just try not to break it with your next patch. @ColinDude Thanks for the connectivity diagnostic support and the website. Thanks for caring about the community enough to do something for us all. Hugs and Kisses!

@ColinDude Yes that's good. I read that from the thread that he posted. Some people seem to be having trouble with it the patch methodology. Probably better to download the complete build with that included. I do appreciate the work around being put into place, but it would have been better to test and identify the issue before the patch. Or coordinate whitelisting. Better late than never. From his replies and quotes I don't think he is too happy with me, but its okay, I do have a tendency to piss people off.

No I'm not lost at all. I am happy to be a part of this thread, as I guessed lipstick got fixed before they figured out thier connectivity issues. How can I not be happy lipstick got fixed.

Less than 1% of your customers... did you figure this out before or after your patch? Before would have been the right way to do it.... Its not lost on me that you decided not to quote any of the methods in which you could have figured this out, developed a solution, and then put it in place before you moved your servers. Thanks for pointing out your give a shit threshold. Thanks, I am fine with finding my own VPN, I don't need you making money on my sub, and on a kick back from tunnelbear.

Less than 1% of your customers... did you figure this out before or after your patch? Before would have been the right way to do it.... Its not lost on me that you decided not to quote any of the methods in which you could have figured this out, developed a solution, and then put it in place before you moved your servers. Thanks for pointing out your give a shit threshold. Thanks, I am fine with finding my own VPN, I don't need you making money on my sub, and on a kick back from tunnelbear.

Just call me crazy, but its just as I expected it was going to be. Paying customers are still not being able to connect to the game and we have a patch that fixes lipstick. Makes perfect sense. So lipstick got higher billing than connectivity and stability just as I predicted. Anyone want to make bets about whether pubic hair will be fixed before they develop a solution to the connectivity issue or before they get the new game IP whitelisted? Maybe GIZMO should let everyone know that the connectivity issues are a result of the change in the game IP address / hosting that occurred right before the 423. Because of that change now whole portions of thier paying community cannot connect and are having to subscribe to VPN services to connect. Maybe GIZMO should say that they failed to test connectivity to thier known player base before the move and also failed to notify the MAJOR internet service providers in the countries that thier game is subscribed to, that the new IP address or range of IP addresses should have been whitelisted.

@GizmoThe Gaming Company has to contact Verizon to get the Game IP address whitelisted. Verizon is not going to tell (Consumer) you that they are blocking an IP address or a string of IP addresses because in the United States that is equal to censorship. The IP address for the game is now in MOSCOW. The most affected players on Verizon FIOS are likely to be on the East Coast of the US for obvious reasons. I spent more that 4 hours with Verizon Customer Service yesterday and got absolutely no where. This should have been tested, Its not hard to do, especially when you probably already have logs of IP addresses that connect to the game. Design and run a rudimentary UDP based tool that takes your known user and IP list and do a tracert back to thier IP addresses and Identify that the change in Game IP address would show that an entire major US ISP would be trashed by the move. So the answer is YES, 3dxchat moved thier game server IP address to MOSCOW, didn't test connectivity to thier paying subscriptions and didn't identify that they should be contacting the major ISPs in the parts of the world that they have paying customers to ask to have the Game's new IP Address whitelisted so thier subscriptions can connect. Also, as I predicted in another thread, fixing broke cosmetic shit (Lipstick, patch 424) was decidedly more important than connectivity issues and figuring out why a significant number of clients were not being able to connect. @ColinDude Thanks for the assist and helping figure this out with me. I'm thinking @Gizmo and 3dx owes you a lot.

ROFLMAO, good luck with that!

Perhaps your objections to my posts and your lack of decorum towards my position on this topic, are just the way you want to see it. Maybe next time you cannot connect you should pm me so I can remind you that we shared this conversation so that I can ask what your prioritization would be?

That's nice. How about the connectivity issues your patch created? Have you developed a solution or even a timeline for resolution? It appears that your new Game Server IP address is being blocked by at least one Internet Service Provider.

ROFLMAO

Jay; 185.71.64.45 is the IP address for the game server. Please call Verizon FIOS and ask them to unblock this address for internet traffic across port 8125. I am doing the same thing. Asti -- You should be doing the same.

Or inversely, you cannot get beyond defending yourself and want to have an argument with someone that you don't know, don't want to listen too, and who truly doesn't care that you wish to have an argument.? Maybe its because you cannot get past all of the above to look at the situation logically, and understand that the Developers/Managers/Owners have a prioritization issue and that if not addressed it may continue to produce poses and hairstyles rather than address connection issues or address the ability to maintain a stable connection. And to quote your statement, not mine: Its nice that you already put that in quotes as if to imply that I said that. However, if I was addressing the development and management team as a business owner for this game. I surely would have used that quote with them. Because I know as a business owner that it is very difficult to build business and its even more difficult to win it back when you are failing to live up to the baseline requirements of the services you are being paid to provide. You never did answer the question. Are you having connection issues? or are you playing just fine? I am not assuming, I am asking. Your posts seem to indicate an indifference to those who were playing and enjoying the game and who have not been able to connect since the release of 423.

How many people are using Verizon Fios for an ISP? BTW, the patch yesterday changed the game's outward facing IP Address, so the "roadblock" for connectivity appears to be in the service providers as indicated by the ability to use a VPN / Proxy Server to log in.

That is a beautifully obvious statement. Can you possibly make the intellectual leap and understand that I am suggesting that there is a question regarding prioritization behavior on the part of the development staff, and not keep knee-jerking defensive responses? As a repeated illustration, this thread got a developer's reply within 3 hours of being created, while all those who are experiencing connectivity issues are not getting a response in over 24 hours? The user community keeps having repeated connectivity issues and routinely having issues on patch days and instead of focusing thier apparent scant resources on stabilizing thier application and the servers that host it, the Developers/ Managers / Owners produce new poses and new hairstyles, isn't that special. You can be argumentative and keep stating the overwhelmingly beautifully obvious, or you can re-read and attempt to comprehend my statements in regard to this company's prioritization behavior. But you seem to keep purposefully ignoring this statement do you have penchant for drama?

Well you have proven yourself. Your skills at reading comprehension are vastly superior and your debating ability and decorum are flawless. I can see having a discussion with you would be such an enlightening experience. So you are obviously not having connection issues and simply could careless that anyone else is? Is that a valid statement? Or is it that you don't feel that connectivity and stability are important and you really just want your avatar to look marvelous when you can connect to the game and its not broken? Do you feel its necessary to always use colorful language when addressing other people or is that just being reserved for those who don't share the same opinions or priorities as you? But truly, wow.... so amazingly brilliant. Perhaps you didn't see the edit in before you decided to share your illuminating position?

Here you go Colin. My issue: Since 423, I cannot connect and hold that connection for more than a minute. My profile loads, the destination list does not. When I jump to a preset such as Sins, its empty. I can send chat but have not received chat messages. I have uninstalled completely and reinstalled. I have downloaded the client and installed on a new machine. I have ran it with Antivirus and Firewall disabled and it makes no difference. On the new machine I ran the game without any antivirus or firewall software and no difference. I am connected to the internet in the EDT time zone and use FIOS as an ISP. I am not using a VPN and have had no extraordinary issues after any other patch. TRACERT has only one hop past my router to FREENAS [5.61.57.85] My Ping is avg 86ms. Would love to know that the DEVs are acknowledging that they broke connectivity for a lot of people and are working to resolve it. The post about lipstick got a Developer response in less than 3 hours and we don't get a response from anyone but you.

Report all the bugs you want. Don't have an issue with that. Its a little sophomoric to assume that because I am expressing an opinion, that my opinion is a polar opposite of what is generally assumed as common practice. It demonstrates a juvenile approach to understanding logic. Your expression of logic is that because I want them to work on stability and connection issues that they broke with thier new patch, that I don't want anyone to report bugs? Yea, somehow that makes complete sense?????. I am so glad you pointed that out, because I also thought about that since I don't like wearing white, nobody should ever wear black either. It is extremely odd that the devs would place a response here within 3 hours of the original post, and don't give the slightest information to those that have been unable to connect since the release of the 423 patch now into its second day. Just remember next time you have connection issues or haven't been able to stay connected . The most important thing was reporting the lipstick bug and any other superficial cosmetic crap bug that has nothing to do with stability and connectivity and the Devs jumped on it and they got you three new poses and a couple of hairstyles. Which are meaningless because you cannot connect or stay connected. For those of you that have problems with logic, all my responses to this thread are focused on the fact that cosmetic changes to the game are meaningless if no one can connect or maintain a connection and that the DEVS seem to be more interested in those issues than stability and connectivity, which will destroy thier subscription base faster than content related issues.

Now on day 2 of 423, seems like a significant number of people cannot connect and NOT a single word from the DEV team on why or an acknowledgement of the issue. Yesterday a thread was opened about how horrible and absolutely disastrous it was that lipstick in the game was broken. Oh my god, the freaking horror of it all !!!!!! A Developer was the 5th post. So perhaps the connectivity and stability issues have once again taken a back seat to truly the most important stuff in the game, lipstick, hairstyles, and poses. In the mean time, people are developing work arounds, buying VPN service, doing technical gymnastics to play a game they could play before the Development Team released the well planned, well tested patch 423 on their gaming community. Watched as some people connected and others didn't.... brushed the dust from thier hands and immediately started on repairing lipstick... because that shit is important. So remember, when the connectivity issues of 423 blow up and you cant connect, at least they acknowledged lipstick was important, and went to work. I haven't been able to maintain a connection beyond a minute since the 423 release. Uninstalled, reinstalled, nothing. Put a new system online, installed, nothing. I really wonder how long its going to be before they even respond to these threads about connectivity issues.

Sometimes you have to laugh at people's priorities. I expected them to fix the stability and connection issues so that people can play the game. But hey, if you all think that lipstick, hairstyles, and poses are more important than stability and connectivity, you seem to fit well with this game designer. Because they haven't answered or responded once to any of the connection issues, but damn.... 5th post on a lipstick thread is from one of the development team members.... completely and absolutely makes perfect sense. So, when you cannot connect next time, remember you wanted lipstick fixed first...

Completely uninstalled game. Reinstalled, no help. Connected new computer, installed game... no help. Game connects, then disconnects within 1 min. Cant see chat, cant see room list, can see profile. Sin in a ghost town. 423 absolutely screwed over many players and is not fixed. And people who are in game are complaining because lipstick broke ???? makes complete sense !!! 9:25 PM EDT Now getting too many attempts error.

A lot of players cannot connect since the patch, and you want the dev's to worry about fixing lipstick? Interesting set of priorities. Oh and to just add to the general craziness, this got a reply from the devs????? WTF??

I cannot connect.... connects then disconnects within a minute.... profile works.... location menu does not.... when I got to preset room its empty.

metoo