Game no longer loads past loading screen after new update.

[xSoulphia]

i tried playing the game today and when i tried to login it gets stuck on the loading screen and never loads, this has never been a problem for the game for me for years till this update

[Stassi]

Others are saying they have the same issue

 

[xSoulphia]

i hope its fixed soon T^T i need cuddles!

[Stassi]

Have you tried uninstalling and re-installing new version?

 

[xSoulphia]

i have tried the basic stuff, running as admin, reinstalling, restarting pc, currently doing driver updates and testing that

[xSoulphia]

finished my windows and graphics driver updates and looks to still be messed up, sadness T^T

[Girlie]

same with me, an old 3dx saying proves true once again
"No Play at Patch Day"

[evaNL europe]

2 hours ago, xSoulphia said:

i tried playing the game today and when i tried to login it gets stuck on the loading screen and never loads, this has never been a problem for the game for me for years till this update

Yes I also have the same problem after the update to 2.9 and can't log in anymore. Then 3DXChat completely removed including everything from the registry. Then downloaded again and tried to install from the download folder but so strange My Norton security and also Windows Defender mention that it is unsafe and contains a virus. After I forced the installation to continue I get the same problem as mentioned above. Login fails and connect to 3DXChat server gets stuck for infinite time of waiting.

 

[Jannick]

We had the same issue after the change to 64bit Version long time ago.  The User is not allowed to save his world or editor work back on the server. After changing something in the editor, the loading screen stays a long time and the "old" world comes on.  Seems like a simple "only read" rights on the game server.

Its a lame error .. not really a professional work for an mayor update

Looks like the actual fix solves the problem, support time record  

Edited September 1, 2022 by Jannick

[MarieCR]

Same issue for me

 

[MarieCR]

4 minutes ago, MarieCR said:

Same issue for me

 

I did reinstalled the game completely and it didnt worked. 

[Kaitlyn1989]

I could be the least tech savvy person here yet have never had a problem with any 3dx update in 4+yrs. 

I'm running Win10 with default windows defender, nothing else. Received no warnings or interruptions during

the process. Upon completion, like 3-5 min, game loaded to start up screen.  

[SweetAmber]

I tried re-installing the game.  The UI is totally different and when i go to the beach my landing point is in the water and i have to swim to the beach.  HELP!!

 

[Castella]

Same problem here

Had to run a new install on my PC and it stuck on the loading page after enter login ...

WT -_-;;;

 

[MarieCR]

I tryied to let it load for more than 30 minutes and still nothing. Is it my laptop to slow? I can I know?

 

[MarieCR]

5 hours ago, Stassi said:

Have you tried uninstalling and re-installing new version?

 

I did...

[swingset host]

Its not you , I can load up the swingset host no problem , but i can't log in myself , having exactly the same issue as you

 

[xSoulphia]

Contact support, they reset my characters looks and that made it possible for me to login

[Fyrefly]

18 minutes ago, xSoulphia said:

Contact support, they reset my characters looks and that made it possible for me to login

Hi! Can you clarify that a bit please? Define "reset your character's looks". Is this going to trash the appearance of my current avi's?

Thanks!

[Rainye]

how long does it take tech support to answer??? lol

 

[xSoulphia]

1 hour ago, Fyrefly said:

Hi! Can you clarify that a bit please? Define "reset your character's looks". Is this going to trash the appearance of my current avi's?

Thanks!

yes when you contact them telling them that you can't login past the loading screen, they will reset your looks back to their default looks, you'll lose your current avi's looks if you didn't back them up in the past

 

12 minutes ago, Rainye said:

how long does it take tech support to answer??? lol

 

for me it took quite a few hours but they did respond to me during the same day since i sent in the issue during the morning

[SissyMadz96]

i keep getting files are corrupted. How do i contact suppport?

 

[MarieCR]

10 hours ago, SissyMadz96 said:

i keep getting files are corrupted. How do i contact suppport?

 

https://3dxchat.com/support/

[MarieCR]

Contact support in Discord: Eva_Support#4730

[Shane C.]

Hello folks,

Same problem for me since yesterday update and patches. I've 2.9 game version, patch 439 since a few hours and still stucked on loading screen after log in. I've tried to log from a friend's account login and password and it works just fine. My friend tried to log in with my account's credits and she has the same problem than i have, the game stays on login screen.

Really hope the support will fix the issue ASAP.