Rondon Posted May 23, 2020 Share Posted May 23, 2020 Just wanna comment over Lisa's post on both the forums and discord goes as follow: Dear 3DXChat Community, We are aware of the server and game issues, we are working on troubleshooting the problems. Whut for reals? I did not even noticed... Quick FAQ: Oh ye baby gimme some FAQS. Q: I lose connection with the game, but my friends don't? A: Try using a VPN to enter the game (free): https://account.protonvpn.com/signup/account Select either the USA or Europe region. This ain't a solution to the issue that affects these people, it's a workaround and also the VPN workaround doesn't work for everyone. Plus if the person is already from the US why would they use a VPN to connect from the US and vice versa for the EU people that are having the same issue. Issue is not end user, is from the servers and it needs to be fixed ASAP because these people paid to have access to your game and they don't have access to it. Q: Patcher client freezes during update. A: You can download and install the latest version of the client (Build 415) from your personal account or via this link:https://mega.nz/file/EBBgUYRQ#MeI-AZwIiLRpm7VNaFohSen8uvPlLR29RjDFyOYGcSM I ain't got much to say about this one, it's an alternative to download last version of the game, it's nice to have alternative options. Q: Player profiles do not open correctly A: This is resolved by restarting the game. Ok so I got a problem with how this one is worded. I am sorry but "this is resolved by restarting the game" Is not a resolution, it's a workaround and not a efficient one, I trust the devs intend to resolve it (some day) but don't just tell us "this is resolved by restarting the game" no.... if someone's PC crashes regularly I ain't gonna tell them "this is resolved by restarting your PC" no.. Imma look for the cause of these crashes and then find a way to prevent the PC from crashing. At least just tell us ya'll working on this... because this kinda sounds like this is the only solution that you could come out with and we just have to accept this is how things are gonna be from now on. Q: Nothing helps me. A: We do apologize, you can create a support ticket to request assistance on other issues. So I just had to laugh at this one, with a mixture of humor and sadness... I have a friend that has not been able to play 3dx since the ddos attack, she tried using a VPN, reinstall the game, she submitted a ticket to support who just told her to "allow the game to run through her firewall" which did not resolve the issue and they also stopped replying to her after that 1 message. I don't know who you guys hired for support but dayum... the lack of replies just show that they don't really care and that's not very IT standard, they should at the very least fake that they care right? So I want to clarify first that this is NOT intended to attack anybody, people getting fun ideas lately, I not just ranting to attack and accuse anyone, it is the devs responsibility to fix these issues and all we can do is wait for it to happen or leave and find another alternative to 3DXchat (as if there was any). This is an intend to leave some constructive feedbacks while staying as real as possible. I thought I'd share my thoughts on this topic cause why not, my morning plans were blue balled by the server instability and with some time to spare so I decided to do something unproductive and make a thread that most likely just gonna sink down the the Tech Support topics list. On a positive note, at least the server comes back up this time... no weekend long server down... yet PS: please don't ban me. Also I got dced 3 times while writing that post xD MissD, Lҽʋιɳα, Babette and 2 others 3 2 Link to comment Share on other sites More sharing options...
Sparkles Posted May 23, 2020 Share Posted May 23, 2020 You know what, using the VPN worked for me actually. I was having a "connection lost issue" since last night. Link to comment Share on other sites More sharing options...
Rondon Posted May 23, 2020 Author Share Posted May 23, 2020 1 minute ago, Sparkles said: You know what, using the VPN worked for me actually. I was having a "connection lost issue" since last night. Glad for you sparkles, but like I said it doesn't work for everyone, some people still can't access to the server even tho they use a VPN. Link to comment Share on other sites More sharing options...
TerryScrew Posted May 23, 2020 Share Posted May 23, 2020 Good that you point all of that. Hope you'll not get banned too, seems like the devs like the trolls that defend the game than the legit criticism. Link to comment Share on other sites More sharing options...
Lisa Posted May 23, 2020 Share Posted May 23, 2020 Hi all! Problems with the server can be solved by redoing the server architecture. We are currently developing a new solution. We will announce the start of testing a new server. It is useless to create new topics about server problems. Thank you for understanding. Animay, SusanLouisa and Astariel 3 Link to comment Share on other sites More sharing options...
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