NorthernStar Posted October 1, 2023 Share Posted October 1, 2023 Hi, Developer , Gizmo I've got this issue since Sep 27,. There is cuation floating box when i login 3dx then program automatic shutdown. I tried full remove and install several times but same issue happened, refernce file attached i with this topic Thank you for advane support. 20230929_043037.mp4 crash.dmp message.txt Link to comment Share on other sites More sharing options...
MeiLing Posted October 2, 2023 Share Posted October 2, 2023 Open ticket on discord. Not sure they read here @Gizmo Link to comment Share on other sites More sharing options...
NorthernStar Posted October 2, 2023 Author Share Posted October 2, 2023 21 minutes ago, MeiLing said: Open ticket on discord. Not sure they read here @Gizmo Thank you @MeiLing i did sent Email to their support team. They just inform to forward my issue to developer. I Hope they reply either here or email. Link to comment Share on other sites More sharing options...
Diana Prince Posted October 2, 2023 Share Posted October 2, 2023 Did you try to run 3DXC as administrator? Is some antivirus software interfering? I had to put the 3DXC directories into exception in the AV settings. Link to comment Share on other sites More sharing options...
NorthernStar Posted October 2, 2023 Author Share Posted October 2, 2023 3 hours ago, Diana Prince said: Did you try to run 3DXC as administrator? Is some antivirus software interfering? I had to put the 3DXC directories into exception in the AV settings. Did you try to run 3DXC as administrator?-- > yes, but its not work. Is some antivirus software interfering? I had to put the 3DXC directories into exception in the AV settings.--- > I don't have anti-virus Thank you for your kindness msg @Diana Prince Link to comment Share on other sites More sharing options...
SerenityWillow Posted October 2, 2023 Share Posted October 2, 2023 I have never seen this error before. But after looking at the dump file you supplied, there is an access violation, meaning there is some code missing, or a file that it needs is missing or there could be something not allowing the OS to access what it wants. Usually this is a result of installing in a protected directory. I know Windows 11 has an issue with that, but I didn't think it affected Win 10 as well, but MS may have installed an update that brings this error to Win 10. Diana Prince had about the best advice as to why this is happening. One thing she didn't mention is try installing it to an unprotected directory like Public or Downloads. Mine is installed in Downloads and I never experienced the protected folder thing, and I am using Windows 11. If this does not help you are going to have to wait for 3DX support I am afraid. Good luck to you. Link to comment Share on other sites More sharing options...
MeiLing Posted October 2, 2023 Share Posted October 2, 2023 (edited) Try this Check RAM. Memory corruption could be one of the primary reasons behind this error, hence check the RAM. ... Scan PC for Malware. ... Run SFC Scan. ... Update Device Drivers. ... Perform a Clean Boot. ... Run CHKDSK Scan. ... Turn off DEP. ... Reset your PC. My guess is DEP https://www.minitool.com/data-recovery/dep-data-execution-prevention-windows-10.html Edited October 2, 2023 by MeiLing SerenityWillow 1 Link to comment Share on other sites More sharing options...
SerenityWillow Posted October 2, 2023 Share Posted October 2, 2023 46 minutes ago, MeiLing said: Try this Check RAM. Memory corruption could be one of the primary reasons behind this error, hence check the RAM. ... Scan PC for Malware. ... Run SFC Scan. ... Update Device Drivers. ... Perform a Clean Boot. ... Run CHKDSK Scan. ... Turn off DEP. ... Reset your PC. My guess is DEP https://www.minitool.com/data-recovery/dep-data-execution-prevention-windows-10.html Great suggestion MeiLing! It could very well be a memory access issue, never thought of that, nice work. Link to comment Share on other sites More sharing options...
MeiLing Posted October 2, 2023 Share Posted October 2, 2023 Her message error refers to code c0000005 Link to comment Share on other sites More sharing options...
SerenityWillow Posted October 3, 2023 Share Posted October 3, 2023 Yes I believe MeiLing's suggestion will fix it. Here is what I found on the error: A C0000005 error is memory error. Specifically, a C0000005 error is an access violation error caused by a buffer overrun. So, if you follow the instructions MeiLing has suggested should fix your issue OP. It sure sounds like DEP(Data Execution Prevention) messing with you. Link to comment Share on other sites More sharing options...
NorthernStar Posted October 4, 2023 Author Share Posted October 4, 2023 (edited) @MeiLing Thank you for suggestion and guide, following your step found some issue below: - "sfc scan" found the issue, corrupted files - DEP off not allow on system setting and cmb : BCDEDIT /SET {CURRENT} NX ALWAYSOFF--- > "The boot configuration data store could not be opened. Access is denied " Btw, as i take a week to fix, i decided Reset PC it's working. Thank you for help Edited October 4, 2023 by NorthernStar MeiLing 1 Link to comment Share on other sites More sharing options...
NorthernStar Posted October 4, 2023 Author Share Posted October 4, 2023 On 10/3/2023 at 10:25 PM, SerenityWillow said: Yes I believe MeiLing's suggestion will fix it. Here is what I found on the error: A C0000005 error is memory error. Specifically, a C0000005 error is an access violation error caused by a buffer overrun. So, if you follow the instructions MeiLing has suggested should fix your issue OP. It sure sounds like DEP(Data Execution Prevention) messing with you. Thank you for help and suggest @SerenityWillow follow the guide really help to find some issue. Finally Reset Pc is the fastest way since i try to fixed it for a week SerenityWillow 1 Link to comment Share on other sites More sharing options...
SerenityWillow Posted October 4, 2023 Share Posted October 4, 2023 3 minutes ago, NorthernStar said: @MeiLing Thank you for suggestion and guide, following your step found some issue below: - "sfc scan" found the issue, corrupted files - DEP off not allow on system setting and cmb : BCDEDIT /SET {CURRENT} NX ALWAYSOFF--- > "The boot configuration data store could not be opened. Access is denied " Btw, as i take a week to fix, i decided Reset PC it's working. Thank you for help It is not advised to turn DEP off completely, it is recommended to do so on an app-by-app basis. If you run that command, it disables it system wide and can effect your security of your PC. Link to comment Share on other sites More sharing options...
SerenityWillow Posted October 4, 2023 Share Posted October 4, 2023 1 minute ago, NorthernStar said: Thank you for help and suggest @SerenityWillow follow the guide really help to find some issue. Finally Reset Pc is the fastest way since i try to fixed it for a week You reset your pc or the DEP? Link to comment Share on other sites More sharing options...
NorthernStar Posted October 4, 2023 Author Share Posted October 4, 2023 Just now, SerenityWillow said: You reset your pc or the DEP? I reset my PC Link to comment Share on other sites More sharing options...
SerenityWillow Posted October 4, 2023 Share Posted October 4, 2023 You should never have to reset your PC if it is software related unless it is a virus. 99.9% of all software issues can be fixed without resetting your PC. But I am glad it worked for you Because the problem with doing that is, most times you find you have the same problem you had before. The only exception is if your PC is restored with an image that was void of the issue, I hope that makes sense. I speak from experience, and I have learned that the hard way, like everything else in my life, lol. At any rate welcome back! Link to comment Share on other sites More sharing options...
NorthernStar Posted October 4, 2023 Author Share Posted October 4, 2023 22 minutes ago, SerenityWillow said: You should never have to reset your PC if it is software related unless it is a virus. 99.9% of all software issues can be fixed without resetting your PC. But I am glad it worked for you Because the problem with doing that is, most times you find you have the same problem you had before. The only exception is if your PC is restored with an image that was void of the issue, I hope that makes sense. I speak from experience, and I have learned that the hard way, like everything else in my life, lol. At any rate welcome back! hehe i can imagine... 100% agree with you. I expected solution than Format but 1week seem very long to see the issued...and upset when you almost solve > <" but it's not warm hug and Thanks again ヾ(＠⌒ー⌒＠)ノ SerenityWillow 1 Link to comment Share on other sites More sharing options...
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