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balistaus

Forgot password not working?

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Hello,

I'm having a problem getting a new password from you guys, I checked my email both main inbox and junk and I don't see the email. I tried around 10 times this month and still nothing. I would like to cancel my subscription before the auto renewal kicks in, which I believe on december or late november. I emailed BMT as well seeking for help.

If any staff can help me cancel my subs that will be great or inform me your merchant ID to identify what name you guys using to charge me for auto renewal so I can report it to my bank to block new charge from you guys.

 

Thanks,

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9 minutes ago, MeiLing said:

you go on your bmt account and cancel the recurring payment. If the lost password is the one of BMT... only BMT can help

I didn't think of that haha, thanks, you saved me! I cancelled it!

 

:D

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On 9/26/2020 at 7:54 AM, balistaus said:

Hello,

I'm having a problem getting a new password from you guys, I checked my email both main inbox and junk and I don't see the email. I tried around 10 times this month and still nothing. I would like to cancel my subscription before the auto renewal kicks in, which I believe on december or late november. I emailed BMT as well seeking for help.

If any staff can help me cancel my subs that will be great or inform me your merchant ID to identify what name you guys using to charge me for auto renewal so I can report it to my bank to block new charge from you guys.

 

Thanks,

Hello! Contact support please. https://3dxchat.com/support/#contact 

They will help you recover your password or change your mail. I advise you to use Gmail.

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