balistaus Posted September 26, 2020 Share Posted September 26, 2020 Hello, I'm having a problem getting a new password from you guys, I checked my email both main inbox and junk and I don't see the email. I tried around 10 times this month and still nothing. I would like to cancel my subscription before the auto renewal kicks in, which I believe on december or late november. I emailed BMT as well seeking for help. If any staff can help me cancel my subs that will be great or inform me your merchant ID to identify what name you guys using to charge me for auto renewal so I can report it to my bank to block new charge from you guys. Thanks, Link to comment Share on other sites More sharing options...
MeiLing Posted September 26, 2020 Share Posted September 26, 2020 you go on your bmt account and cancel the recurring payment. If the lost password is the one of BMT... only BMT can help Gizmo 1 Link to comment Share on other sites More sharing options...
balistaus Posted September 26, 2020 Author Share Posted September 26, 2020 9 minutes ago, MeiLing said: you go on your bmt account and cancel the recurring payment. If the lost password is the one of BMT... only BMT can help I didn't think of that haha, thanks, you saved me! I cancelled it! Link to comment Share on other sites More sharing options...
Lisa Posted September 27, 2020 Share Posted September 27, 2020 On 9/26/2020 at 7:54 AM, balistaus said: Hello, I'm having a problem getting a new password from you guys, I checked my email both main inbox and junk and I don't see the email. I tried around 10 times this month and still nothing. I would like to cancel my subscription before the auto renewal kicks in, which I believe on december or late november. I emailed BMT as well seeking for help. If any staff can help me cancel my subs that will be great or inform me your merchant ID to identify what name you guys using to charge me for auto renewal so I can report it to my bank to block new charge from you guys. Thanks, Hello! Contact support please. https://3dxchat.com/support/#contact They will help you recover your password or change your mail. I advise you to use Gmail. Link to comment Share on other sites More sharing options...
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