Canot use the game

[butterflyx]

Hello!

I start the game, log in, but when I try to choose a location , I don't get the list of user's rooms. When I try to choose my own room, or one from 3dx (beach, sin, or whatever) after some second I get the error indication:  "Unable to connect, reconnect" . I've been trying for a few hours now, but nothing has changed. 

Has the website been hacked or what? If it's a central error, why isn't it reported here on the forum???

[SerenityWillow]

11 hours ago, butterflyx said:

Hello!

I start the game, log in, but when I try to choose a location , I don't get the list of user's rooms. When I try to choose my own room, or one from 3dx (beach, sin, or whatever) after some second I get the error indication:  "Unable to connect, reconnect" . I've been trying for a few hours now, but nothing has changed. 

Has the website been hacked or what? If it's a central error, why isn't it reported here on the forum???

You are experiencing a connection problem most likely blocked by your ISP. You need to use a VPN (virtual private network) to get around the block.

You may need to try many different countries until you find one that will work as there are a lot of blocked IP addresses.

It may also be the DDoS system blocking your connection, either way a VPN will fix your issue.

[Paulinus]

i had this issue too some time ago. VPN helped (I used PROTON), but as final solution I asked my provider to give me another IP-Adress.
Working fine again since then.

[MissD]

  

On 2/26/2023 at 4:57 PM, MissD said:

Connection problems
If you get connection refused or lost connection, but nobody else is having the same issue.

First of all, check your own internet connection.
Then you can use this site to check for a live status of 3DXChat here: https://status.3dxchat.net/
If that isn't the problem you can try to run a selftest to see if your ISP or firewall is blocking any of the connections 3DXChat needs to function here: https://status.3dxchat.net/selftest for a more accurate and detailed troubleshoot, you can download and run the troubleshoot file: https://status.3dxchat.net/troubleshooting (Follow the guide on the page)

If your connection is blocked or slow try the following steps:
Use a VPN there are some free VPN options available like Proton VPN.
Use a cable connection instead of WiFi.
Allowing 3DXChat through your firewall and antivirus software.

You can try the troubleshooting steps above, but like Willow and Paulinus already said a VPN will most likely resolve your issue.
There is also a link to Proton VPN that I have used before with 3DXChat.