Aude

j'aime beaucoup
 

This is an open letter to the dev team. I believe @Gizmo is the head programmer.

First, I work professionally in Unity Engine and I think 3DX is impressive. Good job on the game and it has lots of cool features. 
I am a programmer, and I imagine there are a dozen others playing the game as well. A lot of us are tech literate and will understand if we're told the specifics of your server problem. We can probably help parse it into layman's terms if PR isn't your strength (brief jokes from the Art Lead aren't quite enough). Even if the problem is simply poor planning and unanticipated volume, people will understand as long as there is an end in sight. But we need details and better communication.
This is my list of questions:
How big is your team? How many full-time programmers, artists, and designers are working on the game? Are your servers and architecture your own or are you using a third-party solution such as Photon? Is the problem based on capacity of the servers (quantity) or is it a quality issue with the programming? What is the specific problem? What is the specific new solution? Can the new solution be implemented immediately? if not, tell us why not. (for example, increased third-party server capacity won't take effect til your next billing cycle) Many of us sympathize with your work and recognize that the team is small, but this is a class A bug at the least. Without connectivity, you do not have a product. We need clear answers and estimates while this is being resolved.
If your networking was middleware and something you were simply paying for, volume wouldn't be an issue because you could just buy more server space. So I'm assuming you're using something more proprietary and less field tested. If this is the case, do you have a full-time server engineer? If not, I'd recommend you hire one or switch to a middleware solution. 
We appreciate answers and transparency. Good luck.
Xaufin

Good evening everyone, so be patient, a breakdown is never easy to solve, and think of the right moment to spend on the game and the good future future kisss to all

Good evening everyone, so be patient, a breakdown is never easy to solve, and think of the right moment to spend on the game and the good future future kisss to all

Good evening everyone, so be patient, a breakdown is never easy to solve, and think of the right moment to spend on the game and the good future future kisss to all

Good evening everyone, so be patient, a breakdown is never easy to solve, and think of the right moment to spend on the game and the good future future kisss to all

Good evening everyone, so be patient, a breakdown is never easy to solve, and think of the right moment to spend on the game and the good future future kisss to all