Black Screen with menus and No new character option

[Hackmaster]

I'm running dual SLI GTX960s with 16GB RAM. 

 

When launching the game, after login, no 3D graphics appear. Instead everything is black. I have adjusted the Resolution, Image Quality, turned on and off HQ Water, anti aliasing and VSync. Nothing has resolved the issue. (See attached screen shot)

 

Also, I am unable to create a starting character. The above issue has prevented me from seeing the options I was selecting for my first character when I first launched the game. I restarted the game in an effort to correct the problem without creating my first character and now I only have an option to create a new character for 10,000 xGold, and that can't be right since I just paid money to be able to play the game. I shouldn't have to buy additional gold before I can even start play should I?  Please let me know if this is a feature or a bug. If it's a feature, please refund my money. 

[Leathium]

Do you use the dll and just updated your game?

 

If yes, reinstall your game to sort it out, if no re-install your game still and it should be fixed.

[Pierrousss]

in case it still doesnt work after reinstalling :

 

http://3dxforum.com/index.php?/topic/6450-send-help-p/?p=273695