thirstyLynn Posted December 19, 2022 Share Posted December 19, 2022 So one day I updated the game and encountered this issue. The laptop I did this on was an old windows 7 one, but after an update, and putting in my email and password, I encountered an infinite loading screen. Uninstalling and reinstalling didn't fix this issue, but I figured it was because it was an old laptop. Now using an advanced laptop with windows 11, I installed the game for the first time, Build 444, and the same thing occurred, after logging in with my email and password, the loading screen never ended. I've tried running both the launcher and the game file as administrator, adding both to my antivirus, and using a VPN, none of these have worked. I'm not sure what to do, but I would appreciate any help. Link to comment Share on other sites More sharing options...
CatKatW Posted December 19, 2022 Share Posted December 19, 2022 You need to have your avi reset. If you have access to 3dxChat Discord server, go to the Bug Report section and send a message tagging Eva_Support and indicating your avi nickname. Otherwise, open a support ticket through the game members website asking for an avi reset. Link to comment Share on other sites More sharing options...
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