TommyB

2 hours ago, Eiranne said:

@GizmoThe Gaming Company has to contact Verizon to get the Game IP address whitelisted. 

Verizon is not going to tell (Consumer) you that they are blocking an IP address or a string of IP addresses because in the United States that is equal to censorship. 

The IP address for the game is now in MOSCOW.  The most affected players on Verizon FIOS are likely to be on the East Coast of the US for obvious reasons. 

I spent more that 4 hours with Verizon Customer Service yesterday and got absolutely no where. This should have been tested, Its not hard to do, especially when you probably already have logs of IP addresses that connect to the game.  Design and run a rudimentary UDP based tool that takes your known user and IP list and do a tracert back to thier IP addresses and Identify that the change in Game IP address would show that an entire major US ISP would be trashed by the move.  

So the answer is YES, 3dxchat moved thier game server IP address to MOSCOW, didn't test connectivity to thier paying subscriptions and didn't identify that they should be contacting the major ISPs in the parts of the world that they have paying customers to ask to have the Game's new IP Address whitelisted so thier subscriptions can connect.

Also, as I predicted in another thread, fixing broke cosmetic shit (Lipstick, patch 424) was decidedly more important than connectivity issues and figuring out why a significant number of clients were not being able to connect.

@ColinDude  Thanks for the assist and helping figure this out with me. I'm thinking @Gizmo and 3dx owes you a lot.

You are correct this is NOT on the Verizon side of the house and Not everyone on the East Coast is affected, People in FLA are able to access the game and have no problems

game loads can go to  places but no people hear music etc then disconnects, have uninstalled and reinstalled  got latest patch 424 restarted computer still the same i can log on but see no one then connection lost comes up. this has been going on for 2 days   is there any help?