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Showing results for tags 'technical problems'.
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Help! I can login (Windows 11), and edit my avatar, and join the standard rooms, but can't see anything in the world chat, can't see any custom rooms, all the standard rooms like the beach are empty, and the friends I see online can't see me online, and if I try contacting them the message doesn't go through. I tried both using and not using a VPN. I set the VPN to a server in the US, and a server in Netherlands. I tried changing the game server between US and Europe. All to no avail.
JessieRabbit posted a topic in TutorialsThe game keeps freezing for me I think I've followed all the steps from customer support. I've even had someone from the support team confirm that my laptop meets all the minimum requirements. I'm running the game at the lowest quality and screen resolution. Yet still the game will freeze on me. I'll be able to play for a little bit, but at some point it freezes. It's very frustrating. I thought it could be my internet, but my laptop still shows as connected to wifi. Also, I can still hear the music playing in the game. The picture just freezes. If it was an internet issue I would think my laptop would show as not connected, or the game would unfreeze once connection was regained. So I'm at a loss I really like this game and want to keep playing but if I can't figure this out, I'm going to have to stop my membership. Any help or advice would be greatly appreciated. Thank you!