KimDongbang

Same problem here, log on and then immediately get the pop-up that I lost connection. From Sweden, not that it seems to be a regional issue, more like world wide.

Same problem here, just made a post about it in the glitch-thread.

I was one of the ones that couldn't log in for two days or so, and now that I can I can't collect any XGold. Logging in works fine but the window telling me I've earned XGold doesn't come up and I don't get any gold.

Thank you devs! Finally online! 

I dont understand where some say that this must be account-specific. I can got to the website and log in just fine. Just when i go to the actual game i get the cant connect to server message. Has to be something else. Fucked up to roll out an update and not be around to handle problems associated with it

I've run wireshark. I see the game client talking to the server. I see the server reply.

 

 

Check it out. Red is the client sending data, blue is the response from the server. Then the game fails to log in.

 

This is definitely server-side and account-based. If the TCP 3-way handshake happens, firewalls are out of the question. And most AV products. Server even replies, so that rules out AV products. Also, this was all working the previous night on March 8. People log in from other accounts on the same computer just fine.

 

So far based on the little data people have posted in response to my earlier queries, this looks like a massive billing fuck-up that has marked accounts as expired subscription when they clearly have not yet expired. I even found http://3dxforum.com/index.php?/topic/2261-i-cant-log-in/where this exact scenario I'm describing has happened before apparently.

 

To anyone who has not put in a support ticket already, please do so. Posting on this thread is nice, but tickets can't be ignored as easily and would provide a much easier metric.

Maybe I didn't express myself clearly. Most likely I didn't. What I meant was that it seems like when we try to connect the servers are basically saying "oh, it's THIS asshole? Well fuck him or her, get out of here!" Like I said, it recognized that my other e-mail was incorrect, so the client is speaking with the servers (like SapphireAngel pointed out), but for some reason selected accounts are denied access. I have no idea why, maybe something with all of our accounts on crashed? I'm wildly speculating here.

Just because I was curious I tried logging in with a different e-mail adress. Naturally it didn't work, I didn't expect it to do so, but when I did that it said that the e-mail or password was incorrect instead of the by now standard "could not connect to the servers". So tried logging in on the correct e-mail with wrong password but it immediately says that it can't connect. Going by that this seems very account-specific.

You all with connection problems have already Installed the new client?

Yes, installed it yesterday and it worked fine. Today I haven't been able to connect at all, even if I installed the old client.

Been talking to a friend from the US and she didn't have any problems at all logging in. Seems like most of the people we hang out with on 3DX are online, but it just doesn't work for me.

I get that things like this happen, bugs are to be expected, but the complete and utter silence from the devs worry me. Either they're not aware of the problem, or they are and have no damn clue as to what's going on. At least that's what my negative ass tells me.

Also having issues. It worked fine last night when I installed it ('bout 22 hours ago) but haven't been able to get in at all today. More or less immediately after I click 'Login' I get the message saying "Could not connect to the server :(". I've tried reinstalling, running it as an admin, adding 3DXchat.exe to the firewall making sure it's allowing in to go through, but it still doesn't work. Very annoying.

Ohh my questions exactly! Especially since I can't seem to find a second entry for 3dxchat, so patch 339 is the official version now ? I would hate to see others left behind on the old server in all that confusion, would you please be so kind as to give us a clarification on that ?

 

Thank you very much

Kinda what I'm afraid of too, don't wanna lose contact with all the people on my friends list. But it seems most people are moving over to 337, doesn't seem to be a lot of people online on 335.

 

The latest 3DXChat version is available for all players. Please download and install the latest 3DXChat client.

 

Click here to download

So, should we uninstall the old client first or?... Will 335 go down soon?