TimUK

I am usually a patient and understanding person, but in this case, I am prepared to speak out and say that the lack of support exposure and the pathetic response from Gizmo with the weak message on the sign-on screen, are completely inadequate. In addition to compensation from a contractual perspective, I also think the following are required:

• A full and frank explanation here on the forum as to what happened and why there was no customer communication during the outage
• A promise of a full investigation from the game owners into the major service failure, with lessons learned identified and a plan of action to prevent recurrence put into action
• A promise of a follow up response to the customer base to explain the actions to improve the customer service that are going to be taken.

It might be a small company with limited resources, but the sub's are real, and the customer base needs to be respected and valued, and evidence should be shown of that.

 

On a related note, I have cancelled my annual recurring sub after 3.5 years of continuous membership.

 

I do indeed feel well and truly stuffed, and not in a way that I might usually enjoy.

Don't be ridiculous. You are not entitled to any explanations, promises, investigations, plans of action, responses to customer feedback etc etc etc. You might like it, but you're certainly not entitled to it.

As for responses to customer feedback, well given the way some people (who have now been banned) talked about Gizmo in the last few days on here, the abuse and the allegations that were thrown around by a small number of idiots, I really wouldn't blame him if he doesn't feel like replying to anyone.

It's a game. Shit happens. Big deal. Yesterday the world remembered the 7 million who died fighting to give you all your freedom and all people here can do is whine about an imaginary world that doesn't actually exist beyond their imagination.

In short, get some perspective.

On another note, do your thing but please spare us the childish comments, as quoted above.

This ain't a kindergarden, altho it sure looks like one way too often. If you're trying to pick a fight, take it to pm.

Forum is messy enough as it is.

With reference to Beth's 'Just to annoy people' comment... it's British humour I'm afraid. Some may not like it here but, you know, that's the way we are.