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Katty90210

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    Eva_support#4730 in Discord....lack of support...or how support works?

    in Technical Support

    Posted

    1 hour ago, MeiLing said:

    Haven't you received a code to paste in your account? It should look like this

    ELEVK-49BND-DZVYC

    For I guess that you have bought a time code. 

     

    No....it's completely different. Because I can't pay for a subscription in my region. Support offered me to pay for the subscription by transferring money into cryptocurrencies and transferring these funds to their crypto wallet through a third party site. After that, I sent proof of payment and the support specialist had to add game time to my account. I paid .... and I've been waiting for more than 3 days, but support is silent.

    Eva_support#4730 in Discord....lack of support...or how support works?

    in Technical Support

    Posted

    Due to the problems of paying with a bank card, Eve's specialist in discord recommended that I pay using cryptocurrency on a third-party site. After paying and providing checks confirming the payment, Eva_support has been silent for the third day. Besides, discord Eva_support status is always offline from that moment. After a long wait, I contacted support using a special form on the site, but there is still no answer. Disgusting work and complete disrespect for users! 

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