If have the same issue. For me the issue started last thursday.
I already tried (without any success)
Removed other lovense apps from pc
Reinstalled 3dxchat on PC
Since the issue doesn't occur for everyone, maybe we should try to identify simularities here.
For me:
I am using Windows 11 with windows update from last week (but the issue started before the windows update was installed)
lovense Remote app is running on an iPhone, app version 5.7.2(292)
ios version 15.6.1