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about cancelling subscription


lMAXl

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Hello all,

 

I currently have a 6 month subscription with 15 days game-time left and i don't want to renew my subscription but i don't see "cancel" on the member area.

 

http://prntscr.com/mnvvup

 

On the active subscription it say : " your subscription information will be displayed soon ". I would like to know if after the 15 days remaining it will renew my subscription ? or so it's good I have only 15 days left. I prefer to ask in advance, than having a new bill subscription to 3dxchat that i don't want.

 

 

thanks in advance to those who can answer me  :P

 

EDIT: it's good subscription cancelled. bmtmicro respond really fast, good customer service. I want to reassure, i will come back to 3DXchat but actually i don't have lot of time to spend on the game and renew my 6 month subscription will be a lost of money and furthermore since the last huge update my pc can't handle 3dxchat andd i probably need better config.

Edited by lMAXl
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Hey IMAXI,

 

If you bought your subscription before we switched to a new Members Area, then you will not be able to cancel your subscription through Members Area. Please contact Support and ask to cancel your subscription.

 

If you have joined the game since December 2018, then you can cancel the subscription from the Members Area.

 

When you cancel a subscription, you can see how many days are left on your account. You can play until this time expires.

All your data is saved even if the account has expired. You can simply renew your subscription: https://3dxchat.com/support/#renew

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Hello all,

 

I currently have a 6 month subscription with 15 days game-time left and i don't want to renew my subscription but i don't see "cancel" on the member area.

 

http://prntscr.com/mnvvup

 

On the active subscription it say : " your subscription information will be displayed soon ". I would like to know if after the 15 days remaining it will renew my subscription ? or so it's good I have only 15 days left. I prefer to ask in advance, than having a new bill subscription to 3dxchat that i don't want.

 

 

thanks in advance to those who can answer me  :P

All the good stuff comming soon bad timing to cancel :)

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EDIT: I can't Find my order ID what i should do gizmo ? if i contact BMTmicro for it what should i tell them in the email ?

 

Let them know when you ordered and what email address was used.

Also you can contact our support team without order id and they will try to help you.

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