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All avatars deleted from account?!


Hazel

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Hey 3DX,

 

I'm having a massive problem after renewing my account for another month - my avatar is gone along with all my XGold  :(  :(  I have no idea how or why it's gone, but the name was Hazel.

 

Any help would be greatly appreciated!!

 

Thanks!

 

EDIT: Just found a friend and he said that my avatar was not on his friends list anymore!!

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If you haven't been online for a long time it could be similar to this..

http://3dxforum.com/index.php?/topic/859-about-account/

 

Hmm sounds very likely, I sent them an email a few days ago but no reply. Not sure how long they usually take to reply, however I was only away for around 3-4 months. Surely they can't delete an avatar that's been inactive for such a short time!

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did you used the original e-mail of your account ? if not , you are considered as a new player as accounts are linked to E mails ( happened once to me ) . If you gave the wrong mail adress ( if you have more than one ) snd a ticket to support explaining what happened . Give them the E mail you used this time and give them the original e mail . They will cancel your actual account and reactivate your old ( that's what they did for me when it happened 2 years ago :) )

 

Ignore this if it's just because you wasn't online for too long

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did you used the original e-mail of your account ? if not , you are considered as a new player as accounts are linked to E mails ( happened once to me ) . If you gave the wrong mail adress ( if you have more than one ) snd a ticket to support explaining what happened . Give them the E mail you used this time and give them the original e mail . They will cancel your actual account and reactivate your old ( that's what they did for me when it happened 2 years ago :) )

 

Ignore this if it's just because you wasn't online for too long

 

Definitely used the same email! I created my account in September 2014 and have had no issues up until logging in now! I've sent support two messages and they just don't want to reply :'(

I've spent money on unspent XGold and I'm very upset at the customer service!!!

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