Shytension Posted September 9, 2015 Share Posted September 9, 2015 My account is under a different email account which is deleted but I can't get it back.But I don't know what to do to get it back. Link to comment Share on other sites More sharing options...
Ginevra Posted September 9, 2015 Share Posted September 9, 2015 log into bmt and set a new email, if doesn't work try to contact support Link to comment Share on other sites More sharing options...
Shytension Posted September 9, 2015 Author Share Posted September 9, 2015 Log in? What do you mean by log in? Link to comment Share on other sites More sharing options...
Ginevra Posted September 9, 2015 Share Posted September 9, 2015 when do u pay for game subscription u log into bmt microtransaction site; then they, once paid, send u a code to use in game, u should still be able to log in there and set a new email Link to comment Share on other sites More sharing options...
Shanti Posted September 9, 2015 Share Posted September 9, 2015 Unfortunately, changing emails, will make you lose all characters. More informations on this link, and you can follow the process for the change : http://3dxchat.com/support/#email Chilles 1 Link to comment Share on other sites More sharing options...
bamagirl Posted September 9, 2015 Share Posted September 9, 2015 I lost my character when I had to switch emails. They worked with me though so that I knew when it was going to be deleted so that I could keep my same character's name the same. Link to comment Share on other sites More sharing options...
Shytension Posted September 9, 2015 Author Share Posted September 9, 2015 That kinda sucks regardless, losing your character with friends on it and such. Link to comment Share on other sites More sharing options...
Shytension Posted September 10, 2015 Author Share Posted September 10, 2015 Is it possible to transfer your character from that email to the new one? Link to comment Share on other sites More sharing options...
Shanti Posted September 10, 2015 Share Posted September 10, 2015 I don't believe it's possible since it's clearly stated that : It is not possible to change your email for your account. We can only remove your account and create a new one with a new email. But in this case you will lose your characters. (Sorry!) You'll have to create your character(s) again on the new account, therefore will be loosing your friendlist and gifts in the process. Link to comment Share on other sites More sharing options...
Shytension Posted September 10, 2015 Author Share Posted September 10, 2015 Wish there was a more efficient way in changing your email without losing character(s).Maybe something for the future. Link to comment Share on other sites More sharing options...
mobylb Posted October 7, 2015 Share Posted October 7, 2015 (edited) I have submitted a request to get my account email changed. However I have concerns if it will be completed. I submitted several tickets to support and none so far have been responded to. Any help would be highly appreciated. Edited December 2, 2015 by Shanti topic merged here Link to comment Share on other sites More sharing options...
Ashbash Posted October 7, 2015 Share Posted October 7, 2015 Do you mean your forum account email changed or your in game login email account changed? Link to comment Share on other sites More sharing options...
mobylb Posted October 7, 2015 Share Posted October 7, 2015 I am referring to my in-game login account email. I have followed the requirements under: http://3dxchat.com/support/ Link to comment Share on other sites More sharing options...
Ashbash Posted October 7, 2015 Share Posted October 7, 2015 Okay, just so you know, when your email is changed all your characters will be lost! Link to comment Share on other sites More sharing options...
mobylb Posted October 7, 2015 Share Posted October 7, 2015 Yeah understood. I have cleared them, reluctantly Link to comment Share on other sites More sharing options...
Ashbash Posted October 7, 2015 Share Posted October 7, 2015 Okay, yeah it takes time because the devs need to contact the billing company to switch the details over. Link to comment Share on other sites More sharing options...
mobylb Posted October 7, 2015 Share Posted October 7, 2015 Well I hope they act on it. So far the support experience been awful to be honest. I also find it strange that no confirmation emails or even a ticket number is communicated when an inquiry or request is submitted to support. Makes me feel as if I did not even submit anything. Link to comment Share on other sites More sharing options...
Ashbash Posted October 7, 2015 Share Posted October 7, 2015 I see, well hopefully it will be sorted for you real soon! mobylb 1 Link to comment Share on other sites More sharing options...
Guest ToxicallySweet Posted October 7, 2015 Share Posted October 7, 2015 Actually easier to cancel your one account with the old email and make a new account with the new email, as you are already losing your avis. That's how I would do it if it was me Link to comment Share on other sites More sharing options...
Rytas Posted December 2, 2015 Share Posted December 2, 2015 (edited) I want to change the email of my acc, is that possible? Edited December 2, 2015 by Shanti topic "Change the email of the acc" merged here FrenchTouchs 1 Link to comment Share on other sites More sharing options...
FrenchTouchs Posted December 2, 2015 Share Posted December 2, 2015 Contact the Support LINK And send ur request Don't worry =) Link to comment Share on other sites More sharing options...
Shanti Posted December 2, 2015 Share Posted December 2, 2015 Unfortunatenaly, if you change the email of your game account, you'll lose all existing avatars. You can just follow the steps on this link : http://3dxchat.com/support/#emai FrenchTouchs 1 Link to comment Share on other sites More sharing options...
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