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Posted

I have recently downloaded the game and have been trying for 2 days to get it to work. The small box opens and checks the files, then it says "Launching the game" and then nothing, the game does not launch. Am I dong something wrong or is it a fault with the game? Please can anyone suggest anything?

Posted
20 hours ago, Jake54 said:

I have recently downloaded the game and have been trying for 2 days to get it to work. The small box opens and checks the files, then it says "Launching the game" and then nothing, the game does not launch. Am I dong something wrong or is it a fault with the game? Please can anyone suggest anything?

Please confirm that your antivirus is not blocking the game from running:

On 2/26/2023 at 4:57 PM, MissD said:

Shows the launcher and nothing else happens after it closes
This issue seems to be caused by some antivirus programs, blocking the security checks 3DXChat does.

To fix this issue make sure to exclude the applications: 3DXChatLauncher.exe and 3DXChat.exe
Also some users have found that they need to exclude the entire 3DXChat-folder (where the game and launcher folder is located), before it works.

 

Posted

I have done all of that but still not launching, I think I will have to apply for a refund if it is not sorted soon.

Posted
5 hours ago, Jake54 said:

I have done all of that but still not launching, I think I will have to apply for a refund if it is not sorted soon.

Did you place the files in a folder with correct read/write permissions ?

What's your system specs ?

Posted

I am having similar issues where the game works on a machine with Win 10 but stopped working suddenly on my other machine with Win 11. I have tried to open the game with vpn and firewall and antivirus turned off. Still, the game launches and I select my character, I land in my apartment and then it stops... no red box. If I click on it I get Program Not Responding.

My game downloaded and installed into my Downloads folder on both machines

Posted
17 hours ago, Cal said:

I am having similar issues where the game works on a machine with Win 10 but stopped working suddenly on my other machine with Win 11. I have tried to open the game with vpn and firewall and antivirus turned off. Still, the game launches and I select my character, I land in my apartment and then it stops... no red box. If I click on it I get Program Not Responding.

My game downloaded and installed into my Downloads folder on both machines

You game launches, so the issue is completely different.

Try updating your drivers, e.g check if there is a log with an explanation for the unexpected crash/shutdown of 3dx.

Posted
2 hours ago, mrssxyazzswagg said:

i am having problems with the game i downloaded it and at the end lauching game then nothing whats up with this please tell me

Add folder to your antivirus 

Don't use NVDIA or Discord overlay

It won't work with ARM chipset

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