Thanks for the update but I can't log on now

[PluushPuussy]

It kept hanging up wouldn't progress after it cleaned my files, I tried downloading it again through the forum and your link is to a subscription and it won't keep me logged in. I paid ANOTHER month and it won't give me a download link. I'm starting to not trust you guys after sending me through these circles with no solutions.

[PluushPuussy]

Ok, I learned it's a forced password rest and I'm still angry over the $10 then I found out it was my other account that I resubbed. Getting really angry at myself and angrier with 3dx. I try to update that account with a new password and I let that email drop ages ago and I can't log into it because it's secured by an old phone number I don't have anymore.  I can't get into that email so what is my solution?

 

I can't Manage Account to change my password because I have to change my passowrd to Manage Account. (Deletes a negative paragraph)

Edited December 12, 2024 by PluushPuussy

[Gizmo]

Hello! If you experience any issues with your account, please contact our support team, and we’ll do our best to assist you.
https://3dxchat.com/support/

[SilviaTV]

I reset password... no confirmation e-mail, checked Junk mail, its empty. Sent e-mail to Support. No answer.

[SilviaTV]

9 hours ago, SilviaTV said:

I reset password... no confirmation e-mail, checked Junk mail, its empty. Sent e-mail to Support. No answer.

Thanks. Problem solved

[Aki]

i just got same issue there , i  waiting to see mail confirmation in mail box but nothing ...

[SuWei]

I also don't receive any email

[Kimmy]

same here, on my second attempt now

[PluushPuussy]

On 12/13/2024 at 2:41 AM, Gizmo said:

Hello! If you experience any issues with your account, please contact our support team, and we’ll do our best to assist you.
https://3dxchat.com/support/

I wrote to Support and was asked to give an order confirmation number but my order confirmation number is in my email that I can't open because I pay automatically each month. I'm locked out of what I am paying for and on the weekend too. I felt like It was obvious that I couldn't give an order number and that I was being put off so someone could clock out until Monday.

Edited December 14, 2024 by PluushPuussy

[KimmyW]

Reset my password already, still can't login. I would just like to know when this is going to be fixed, and who decided it was "Broken" in the first place?

[Kittibang]

1 hour ago, PluushPuussy said:

I wrote to Support and was asked to give an order confirmation number but my order confirmation number is in my email that I can't open because I pay automatically each month. I'm locked out of what I am paying for and on the weekend too. I felt like It was obvious that I couldn't give an order number and that I was being put off so someone could clock out until Monday.

Same here. Cant get in and every time I try to reset the password nothing gets sent to my email address. Clearly from the comments here its NOT just me. Whats worse is that the only response I was able to get was "contact support". But that's impossible as it asks for a id confirmation number thats in the email that I cant access now due to this "security update"!

[Kittibang]

38 minutes ago, KimmyW said:

Reset my password already, still can't login. I would just like to know when this is going to be fixed, and who decided it was "Broken" in the first place?

Same!

[Kittibang]

On 12/12/2024 at 2:19 PM, PluushPuussy said:

It kept hanging up wouldn't progress after it cleaned my files, I tried downloading it again through the forum and your link is to a subscription and it won't keep me logged in. I paid ANOTHER month and it won't give me a download link. I'm starting to not trust you guys after sending me through these circles with no solutions.

I don't know what this "update" was for or even if it was needed. Ive tried and tried to no avail to reconnect but now I can see its not my end. Also I just found out that the desktop shortcut I use is now just gone. 

[PluushPuussy]

On 12/13/2024 at 2:41 AM, Gizmo said:

Hello! If you experience any issues with your account, please contact our support team, and we’ll do our best to assist you.
https://3dxchat.com/support/

They asked me for a purchase order again and it was the same person asking. I can't believe it, and pretty sure they're just kicking me to the back of the line again.

[SuWei]

I have been trying several times since yesterday to get a confirmation email for the password and have now also contacted support.

[MeiLing]

1 hour ago, SuWei said:

I have been trying several times since yesterday to get a confirmation email for the password and have now also contacted support.

check your spam and be sure that you mail is still valid

[SuWei]

Hi MeiLing,

Thank you for your suggestion. I have already tested everything – my spam folder is empty, and my email address is still active and correct. Unfortunately, I am not receiving any email for the password reset despite multiple attempts. Greez SuWei

[Kittibang]

7 hours ago, SuWei said:

Hi MeiLing,

Thank you for your suggestion. I have already tested everything – my spam folder is empty, and my email address is still active and correct. Unfortunately, I am not receiving any email for the password reset despite multiple attempts. Greez SuWei

Same. It is NOT going to spam and my email address is correct. This isn't a subscriber issue, its something they messed up when they implemented this change. We just need them to change it back, or at least communicate with us so we can get it fixed

[Deke]

So, not to do with the password reset, but.... Was logged on yesterday in the AM no issues, left to deal with some things, and when I came back later lastnight the launcher would do it's thing "Game launching in 3...2...1" but it never launched. So I tried restarting my computer, got the same issue, tried uninstalling and reinstalling the game this morning....same issue. The game has all required exceptions, because I had to do that after the password reset. So right now when I have the time to be online I can't be because of some unknown issue...Oh and PS there is no error message

[PluushPuussy]

Since I was feeling free to complain I felt like I should also come back and give a little praise to Eva because she was able to help me. Thank you, Eva! I've also changed my email so I'm not locked out and having to email you again and again.

[TyrDurmant]

8 hours ago, Deke said:

So, not to do with the password reset, but.... Was logged on yesterday in the AM no issues, left to deal with some things, and when I came back later lastnight the launcher would do it's thing "Game launching in 3...2...1" but it never launched. So I tried restarting my computer, got the same issue, tried uninstalling and reinstalling the game this morning....same issue. The game has all required exceptions, because I had to do that after the password reset. So right now when I have the time to be online I can't be because of some unknown issue...Oh and PS there is no error message

Yeah same here. Came from nowhere. One hour it was fine to log on and the next it just shuts down. Been reinstalling, removing the register keys, rebooting and nothing seems to work, forwarded with my antivirus as well and still nothing. I already managed to change my password a few days ago with no issues.

[SuWei]

On 12/16/2024 at 1:12 AM, PluushPuussy said:

Since I was feeling free to complain I felt like I should also come back and give a little praise to Eva because she was able to help me. Thank you, Eva! I've also changed my email so I'm not locked out and having to email you again and again.

Hi PluushPuussy,

I saw that you changed your email address to resolve the issue. Could you explain what that was about? Did it have something to do with the delivery of the password reset emails, or was there another reason?

The support team has helped me in the meantime, and I can log in again. However, I still don’t fully understand the situation with the new email address and would like to know if it plays an important role.

Thanks so much for your help!

Smile SuWei

[Valkiria]

For several days now I have not received a letter to confirm my email after trying to update my password to log in to the system. I also cannot write to technical support, since they require an Order ID, and there are no such letters in my email inbox.

[AlannysWinter]

I write since saturday night that I can't download the game neither als login, the mail for the pass word is the only thing wich worded as I resetted the pass..

 

[QueenDesire]

I was on this morning for about 5 minutes, got the Wonderful Reconnect Red Box, tried to launch the game again, and it would not allow me in. I uninstalled the game and reinstalled it, and it got to the 3, 2, 1, then dropped; it won't launch. This game has been crazy bad since the new update; it's very frustrating. Are others having this issue as well, we should never have had to change our password. Can someone anyone tell me what is going on.  Thanks