Lovense toy support broken

[Nibun]

I made a similar report in the beta 3.1 section but I figured I would also add this here as it's more detailed. 

I have reported this to Lovense already but they rightly point out this appears to be an issue with 3DXChat's latest update (3.1).

The issue being: 3DXChat support for Lovense toys is completely broken on both iOS and Android. 

This has been tested by me on an iPad Air 2 running the latest iOS it can take (15.8.3) and by a friend on a Moto G Play 2024 running the latest Android version. Both run the latest app versions and firmware. 

To be clear: before 3DXChat was officially updated to 3.1 on the main servers, 3DXChat control of the toys tested (Max 2, Nora, Hush 2 etc.) worked perfectly well with the respective apps (iOS or Android). 

After the update, the following situation happens. It's best if I describe it by an example. 

Turn on the toy (say Max 2). The green light will blink slowly as usual. Turn on the phone/tablet device with BT (where the Lovense app is installed) and run the corresponding app. Let's say the iOS Lovense app on iPad Air 2. Ensure app is connected with the toy (says so on the app, toy light stops blinking and becomes steady, with the occasional 'refresh blink'). Battery for both at 90% or higher. Log in to 3DXChat. Pick a character, go home, add virtual partner. (This also works with being in any world with a real partner).  Click Menu and choose Lovense, then Connect. The QR code comes up. Tap on the plus sign at top right of the app, scan the QR code and then click Yes to allow 3DXChat control of the toy. 

It will now also state 'Toys controlled by 3DXChat' on the app while the Lovense section on the 3DXChat menu will show that the 'Toys are connected'. 

Choose a pose with your virtual (or real) partner which would normally result in the controlled toy to buzz. So, e.g. do not use Couch Foreplay 1 but use Couch Vaginal 1.

No buzzing happens on the toy while the right pose is happening on-screen. The app however continues to show that toys are controlled by 3DXChat. Clicking on Menu within the game and then looking at the Lovense section states that the Lovense Remote app is offline (which it is not).

Stopping control from the app (tapping the pink 'Stop' button), then repeating the process by trying to get a new QR code and so forth results in the same issue. This happens even if you choose not to stop control from the app (i.e. not to tap on the pink Stop next to the 'Toys controlled by 3DXChat' message).  

Considering this issue started for both of us on the iOS and Android apps IMMEDIATELY after 3DXChat updated to 3.1 whereas before this update 3DXChat control of the toys worked fine, I believe the issue must lie with the 3DXChat part of the code and not the Lovense one. 

I should also add that sync control (local or long-distance) between toys works fine. AFAICS, the only issue is with 3DXChat.

[Saerina]

I am also having this issue now, I really hope it gets fixed

[Lieee]

Hallo meine App verbindet sich nach dem Update nicht mehr, kann aber auch sein das es an mein Router liegt,Aber beide laufen in den selben Netzwerk, meine App sagt verbunden mit 3dx, nur 3dx zeigt mir das an. Ich bitte um Rat und Hilfe. Vielleicht liegt es das eine Einstellung gemacht werden muss im Router. Danke

Hello my app does not connect after the update, but it may also be due to my router, but both run in the same network, my app says connected to 3dx, only 3dx shows me that. I ask for advice and help. Maybe it is because a setting has to be made in the router. Thank you

Edited December 10, 2024 by Lieee
zwei sprachen

[Amion]

On 12/2/2024 at 7:40 PM, Nibun said:

I made a similar report in the beta 3.1 section but I figured I would also add this here as it's more detailed. 

I have reported this to Lovense already but they rightly point out this appears to be an issue with 3DXChat's latest update (3.1).

The issue being: 3DXChat support for Lovense toys is completely broken on both iOS and Android. 

This has been tested by me on an iPad Air 2 running the latest iOS it can take (15.8.3) and by a friend on a Moto G Play 2024 running the latest Android version. Both run the latest app versions and firmware. 

To be clear: before 3DXChat was officially updated to 3.1 on the main servers, 3DXChat control of the toys tested (Max 2, Nora, Hush 2 etc.) worked perfectly well with the respective apps (iOS or Android). 

After the update, the following situation happens. It's best if I describe it by an example. 

Turn on the toy (say Max 2). The green light will blink slowly as usual. Turn on the phone/tablet device with BT (where the Lovense app is installed) and run the corresponding app. Let's say the iOS Lovense app on iPad Air 2. Ensure app is connected with the toy (says so on the app, toy light stops blinking and becomes steady, with the occasional 'refresh blink'). Battery for both at 90% or higher. Log in to 3DXChat. Pick a character, go home, add virtual partner. (This also works with being in any world with a real partner).  Click Menu and choose Lovense, then Connect. The QR code comes up. Tap on the plus sign at top right of the app, scan the QR code and then click Yes to allow 3DXChat control of the toy. 

It will now also state 'Toys controlled by 3DXChat' on the app while the Lovense section on the 3DXChat menu will show that the 'Toys are connected'. 

Choose a pose with your virtual (or real) partner which would normally result in the controlled toy to buzz. So, e.g. do not use Couch Foreplay 1 but use Couch Vaginal 1.

No buzzing happens on the toy while the right pose is happening on-screen. The app however continues to show that toys are controlled by 3DXChat. Clicking on Menu within the game and then looking at the Lovense section states that the Lovense Remote app is offline (which it is not).

Stopping control from the app (tapping the pink 'Stop' button), then repeating the process by trying to get a new QR code and so forth results in the same issue. This happens even if you choose not to stop control from the app (i.e. not to tap on the pink Stop next to the 'Toys controlled by 3DXChat' message).  

Considering this issue started for both of us on the iOS and Android apps IMMEDIATELY after 3DXChat updated to 3.1 whereas before this update 3DXChat control of the toys worked fine, I believe the issue must lie with the 3DXChat part of the code and not the Lovense one. 

I should also add that sync control (local or long-distance) between toys works fine. AFAICS, the only issue is with 3DXChat.

Having the exact same problem and haven't found a way to fix it yet.

[Saerina]

On 12/10/2024 at 5:25 AM, Lieee said:

Hallo meine App verbindet sich nach dem Update nicht mehr, kann aber auch sein das es an mein Router liegt,Aber beide laufen in den selben Netzwerk, meine App sagt verbunden mit 3dx, nur 3dx zeigt mir das an. Ich bitte um Rat und Hilfe. Vielleicht liegt es das eine Einstellung gemacht werden muss im Router. Danke

Hello my app does not connect after the update, but it may also be due to my router, but both run in the same network, my app says connected to 3dx, only 3dx shows me that. I ask for advice and help. Maybe it is because a setting has to be made in the router. Thank you

EXACT SAME ISSUES TO A T. WTF IS GOING ON?!

[Lieee]

Nach dem Selbsttest kam folgendes raus.. Vielleicht kann der support was damit anfangen oder die Leute die es vielleicht beheben konnten

[Nibun]

23 days later (and despite the fanfare with joint Lovense Christmas events and adverts and such) the problem persists. 3DXChat 3.1 breaks toy connection to Lovense.

[Lieee]

Hey ich habe mein problem lösen können, mit den Lush, Ähm ich den Systemsteuerungen ist ein Menü,wie auf den bild. Lovensen läuft nur auf Ipv4 nicht auf ipv6. Der haken war bei beiden gesetzt, wir nahmen den Haken von  Ipv6 raus und okay und mein Lush hat sich verbunden und es funktioniert wieder...

 

Edited December 31, 2024 by Lieee

[Saerina]

On 12/31/2024 at 7:03 AM, Lieee said:

English translation here, sadly this did not work for me but hopefully it helps others!

>Hey, I was able to solve my problem with the Lush, um I have a menu in the system controls, like the one in the picture. Lovensen only runs on IPv4 not ipv6. The hook was set for both, we unchecked IPv6 and okay and my Lush connected and it works again...

Hey ich habe mein problem lösen können, mit den Lush, Ähm ich den Systemsteuerungen ist ein Menü,wie auf den bild. Lovensen läuft nur auf Ipv4 nicht auf ipv6. Der haken war bei beiden gesetzt, wir nahmen den Haken von  Ipv6 raus und okay und mein Lush hat sich verbunden und es funktioniert wieder...

 

 

[PublikOccurences]

Same here  Broken for weeks now. My Dolce is sad and so am i - it was the only reason I joined. Guess i need to cancel the subscription and head elsewhere.

Connects to service but as soon as you play a pattern it disconnects and at no point does the toy vibrate  when controlled by 3dxchat.  Updated the app on the phone - 7.39.0, Even deleted and reinstalled 3DXChat - same, the toy link is broken.

Still no joy. If you could at least acknowledge that there's an issue and you're working on it that'd be a start .......

Edited January 3 by PublikOccurences

[Gizmo]

How to Connect Lovense Toys to 3DXChat

To ensure your Lovense toys work seamlessly with 3DXChat, it’s important to connect your devices properly:

• Best Connection: Make sure your mobile phone (with the Lovense app) and your PC running the game are connected to the same local network. This setup allows your toy to connect through the Local API, which offers the best performance and stability.
• Alternative Connection: If your PC and mobile phone are on different networks, the toys will connect via the Server API, which may not perform as reliably as the Local API.

We are aware of an issue currently affecting the Server API and are actively working on a fix to improve its functionality.

Thank you for your patience and understanding as we work to enhance your experience!

[Nibun]

On 1/1/2025 at 10:01 PM, Saerina said:

Connecting with yellow as opposed to green makes no difference with how 3DXChat takes control of Lovense toys. The only thing yellow does as opposed to green is that you may have a few drops now and then. Otherwise you should still be able to let 3DXChat take control of Lovense app using the QR code. The issue is with the latest update 3.1. Lovense is currently talking with 3DXChat trying to fix this issue. This is irrelevant to your internet settings and yellow connection message on 3DXChat under Lovense section: if it worked in the past, it will continue to work now as well. 

 

[Nibun]

On 12/10/2024 at 4:25 AM, Lieee said:

Hallo meine App verbindet sich nach dem Update nicht mehr, kann aber auch sein das es an mein Router liegt,Aber beide laufen in den selben Netzwerk, meine App sagt verbunden mit 3dx, nur 3dx zeigt mir das an. Ich bitte um Rat und Hilfe. Vielleicht liegt es das eine Einstellung gemacht werden muss im Router. Danke

Hello my app does not connect after the update, but it may also be due to my router, but both run in the same network, my app says connected to 3dx, only 3dx shows me that. I ask for advice and help. Maybe it is because a setting has to be made in the router. Thank you

Connecting with yellow as opposed to green makes no difference with how 3DXChat takes control of Lovense toys. The only thing yellow does as opposed to green is that you may have a few drops now and then. Otherwise you should still be able to let 3DXChat take control of Lovense app using the QR code. The issue is with the latest update 3.1, not with this. I've had this yellow notification on many devices in the past without a single drop (esp on iOS). Lovense is currently talking with 3DXChat trying to fix this issue. This is irrelevant to your internet settings and yellow connection message on 3DXChat under Lovense section: if it worked in the past, it will continue to work now as well. This is the latest version of 3DXChat breaking toy connection with Lovense.

[Nibun]

Since yesterday when I checked, the issue has been resolved. I tried using both iOS and Android; my friends tried as well using Android and different toys (incidentally, all yellows, but no issue). 

[Gizmo]

7 hours ago, Nibun said:

Since yesterday when I checked, the issue has been resolved. I tried using both iOS and Android; my friends tried as well using Android and different toys (incidentally, all yellows, but no issue). 

Thank you for confirming that the issue has been resolved.