Game do not run after update.

[pixels]

Hi.

Have just run the update August 13, 2024. Now the game do not start. Any suggestions?

[btown978]

This appears to be a common problem for a lot of us.  Can you provide the specs of the system you're running on?  (Windows/Mac/Linux, etc)

[pixels]

I run Windows 11. Launcher runs OK, but game do not start.

[btown978]

Ah--then your problem might have to do with your antivirus blocking it.  Look at the other posts from today and you'll see some recommendations from other posters to create exceptions for certain files/folders in order to get the game to run.

[pixels]

Have excluded 3dxchat folder in firewall, now it works

[falcon030gr]

My system is running Windows 7 Ultimate (don't start me on being old etc. etc.), 32GB RAM, i7@3.40GHz, RTX3060Ti.

I am not using any Antivirus, Antimalware software or anything else that would be "blocking" the game from executing correctly. I also excluded its installation path on the Windows 7 built-in Defender.

BEFORE the update, it was all well. Now the Launcher is starting, checking the files but when its small window disappears and the game login screen should appear on-screen, nothing happens. It is just running as a 3DXChat.exe process in the task manager, occupying 11mb of RAM and a 13% CPU, which is not usual. I even downloaded the launcher from the site and performed a new installation but... Zero. Any suggestions?

Thanks in advance,

Peter

[falcon030gr]

Also added relevant rules on the Window Firewall. Launcher is running but then no game login.

[Khallum Troy]

28 minutes ago, falcon030gr said:

My system is running Windows 7 Ultimate (don't start me on being old etc. etc.), 32GB RAM, i7@3.40GHz, RTX3060Ti.

I am not using any Antivirus, Antimalware software or anything else that would be "blocking" the game from executing correctly. I also excluded its installation path on the Windows 7 built-in Defender.

BEFORE the update, it was all well. Now the Launcher is starting, checking the files but when its small window disappears and the game login screen should appear on-screen, nothing happens. It is just running as a 3DXChat.exe process in the task manager, occupying 11mb of RAM and a 13% CPU, which is not usual. I even downloaded the launcher from the site and performed a new installation but... Zero. Any suggestions?

Thanks in advance,

Peter

Bonjour,

J'ai téléchargé la dernière mise à jour. Elle s'est installée correctement, tout semble s'être parfaitement déroulé.
Sauf que je n'arrive pas à me connecter au client.
J'ai cette fenêtre à la fin, qui dit que tout va bien, puis elle se ferme, et rien ne se passe.

---------------------------------

Hello,

I downloaded the latest update. It installed fine, everything seems to have gone perfectly.
Except I can't log into the client.
I have this window at the end, which says that everything is fine, then it closes, and nothing happens.

[DJ DANNY]

same problem here, i did try everything, the game wont start anymore after the last update

to 3dx : please find a solution fast

 

[LoryGrau]

Same exact issue with Windows 7 Ultimate. Launcher completes its process and runs fine but fails to launch the interface. Never had a problem in 2 1/2  years before this update. I tried everything as well: Restarting PC, download patch from site, reinstall multiple times (including a clean install by deleting registry entries with the .bat file Gizmo shared years ago). I also disabled firewall and didn't run any antivirus. Nothing has worked until now.

I tried installing it in a newer Windows 10 PC and it did run fine. Ironically, Windows defender and Firewall are running in this system.

It doesn't seem to be OS related, since people are experiencing this issue across different ones. What confounds matters is that some get it to work adding firewall/AV exceptions, but that is clearly not the case for others.

Thanks! Hopefully a solution will be found soon.

Edited August 14, 2024 by LoryGrau

[Khallum Troy]

Bonsoir,

Mon problème est toujours le même depuis cette mise à jour.
J'ai été sur le serveur Discord de 3DXChat et lancé un ticket d'incident.
Eva Support m'a recommandé de désinstaller le client, puis de le réinstaller.
Etant sous windows 7, J'ai d'abord essayé de le désinstaller comme je le fait habituellement avec Ccleaner. Cela n'a rien fait. J'ai eut un message d'erreur.
J'ai en suite essayé avec Advanced Unistall PRO, et pareil, cela n'a rien donné, j'ai eut un message d'erreur.
J'ai essayé en allant dans mes Programmes et de désinstaller normalement par Windows 7, mais j'ai également le même message.

Chose étonnante, cela me montre un 3DXChat build 427.
De plus, le message me dit qu'il ne trouve pas le code de la version de désinstallation... Je suis complètement bloqué.
Je n'arrive pas à le désinstaller proprement, pour le remettre.
Quelqu'un saurait-il comment faire, s'il vous plait ?

-----------------------------

Good evening,

My problem is still the same since this update.
I was on the 3DXChat Discord server and started an incident ticket.
Eva Support recommended that I uninstall the client, then reinstall it.
Being on Windows 7, I first tried to uninstall it as I usually do with Ccleaner. It didn't do anything. I got an error message.
I then tried with Advanced Unistall PRO, and the same, it didn't work, I got an error message.
I tried going to my Programs and uninstalling normally through Windows 7, but I also got the same message.

Surprisingly, it shows me a 3DXChat build 427. In addition, the message tells me that it can't find the uninstallation version code... I'm completely stuck. I can't uninstall it properly, to put it back.
Does anyone know how to do this, please?

(this message)

[Gizmo]

Hi! This is a false positive by the antivirus. Here are the Virus Total scan results for the latest patch 450.

• 3DXLauncher.exe 0/74
• Game/3DXChat.exe 0/74
• 3DXChat.exe 1/74

If you experience any problems, please contact the support team at https://3dxchat.com/support/

[EvaKant]

Hi sorry but like many i download the patch...

 

[EvaKant]

Hi sorry but like many i download the patch 450,ita all ok in the download but when i lunch the game at the finel 3,2,1 the screen disapper and game dont be launched.

Anyone can help me please thank you soo much.

[xxGMANXX]

After the update took me all day yesterday and part of today trying to get the server up now all the updates from the beginning of time won't load up. I thought was me all this time but no it tour company that messed everything up that needs to fix it.

[karrla]

i have silmar problem my game works but after press log in im stuck on endless loading ...... i can even left my game for 9 h runing but still i cant even go to character list 

[Kristine]

I am experiencing the same as the others here..  since updating the software, the game will not start.

The software cycles through checks and says all up to date and game will start and then.. nothing.

Windows 11, no firewall, no anti-virus.

I even tried Run as administrator.

HELP !

[Erin Emerald]

This isn't working for me either.  The first issue was it simply failed to load from the launcher.  Making exceptions with my anti-virus got past that issue, but now all I get is "Connection Refused" after a short time in game.  Also no people or user created rooms show up.  

[GemmaJorden]

Same here  , my brand new  Lenovo is now in blue screen of death  after 3dx install, so i tried on my older pc  ,it loaded and same issues as everyone here  it just wont launch , have checked firewall ,and allowed permissions for 3dxchat ...still nothing  ........Seems like we got a bum load ...

 

 

[MeiLing]

3 hours ago, Erin Emerald said:

This isn't working for me either.  The first issue was it simply failed to load from the launcher.  Making exceptions with my anti-virus got past that issue, but now all I get is "Connection Refused" after a short time in game.  Also no people or user created rooms show up.  

Instead of the launcher try the patcher.exe

[Kristine]

I really need help here.. I tried the patcher.exe then I downloaded the entire zip file again and re-installed it but exactly the same outcome.  I goes through a bunch of tests, says its complete and then.. zip, nothing, the pop-up closes.

[Yowan]

same here, game does not launch after all the suggestions given here

[Gizmo]

If you experience any problems, please contact the support team at https://3dxchat.com/support/

[Nemmo]

the same problems here... after the update the game doesn't start at all. I uninstalled and reinstalled it by ten times, cleaned the registry manual and with CCleaner, everything failed ... Now freezed in this step. I don't know what to do more. Hope anyone have an idea.

Edited August 15, 2024 by Nemmo

[Kristine]

Well.. I'm totally frustrated!  I've tried all the suggestions including double checking the requirements (below) and still it will not load.  The game pop-up confirms its the latest version and just when it normally would start.. nothing!  

Back to square one.. I uninstalled and deleted all copies of the game from my PC.  Then downloaded the latest version from members, unzipped it, and then ran the reinstall.  It downloaded the full game (3.9 GB).  Extracted it (5.3 GB), then tried running each of the .exe files in the folders

• 3DXChat/3DXChat.exe
• Game/3DXChat.exe
• Launcher/3DXChat.exe

Nothing!  No game, no start-up, no please login as it has been for 9 years.  

What do I do next?  

I have a problem with running/playing the game

1) Install the latest version of DirectX 9.0c
2) Make sure that your video card supports Pixel Shader 3.0 (ps_3_0) or above. http://webglreport.com/ (see item "Unmasked Renderer").
3) Make sure you have installed and you are running the latest video card drivers:
For NVIDIA (GeForce): https://www.nvidia.com/Download/index.aspx?lang=en-us
For AMD (Radeon): https://support.amd.com/en-us/download
If you have any older versions you should update them.
4) Install Microsoft Visual C++ 2010 Redistributable Package
x86: http://www.microsoft.com/en-us/download/details.aspx?id=5555
x64: http://www.microsoft.com/en-us/download/details.aspx?id=14632
5) Install Microsoft .NET Framework 4.5
6) Make sure you restart your computer after installing new drivers before you play the game again, to apply the new settings.
7) Run the game (and patcher) as administrator but first add the game (and patcher) to the exception list of your firewall AND antivirus.