Constant Disconnects

[Lily Cordova]

Since yesterday I've experienced constant disconnects from both Live and Beta servers. Here is a quick list of all I have tried to resolve this.

checked my internet connection, including ping tests and have no problems playing other online games. 

Restarted my modem and router

uninstalled and reinstalled the game completely along with a registry cleaning. 

tried playing on a different machine with a different IP

Used a VPN when I had never had to use one before

Used the Selftest trouble shooter from the here on the forums. 

After all of this, I still have problems with staying connected. I had never had such a problem when playing this game before. It only started yesterday and continues until today. Sometimes it settles down and I can be online for an hour or so and then it starts up again. I have spoken to other players and a few of them are experiencing similar issues and have tried at least some of the troubleshooting steps I have with no success. 

Any assistance for this problem would be greatly appreciated. 

[CleoSuicide]

I get the same after tonight. Tried to log into the game, got booted several times, signed back in, and now I have no room list and I cannot stay connected. 

[Sage Stoner]

All weekend long the same thing has happened to my friends and I. And I have to tell you, it really sucks to plan an event, invite people, and then watch fizzle out because nobody can stay online. 

[xTGLilBabyGirlx]

On 12/30/2023 at 7:25 PM, OliviaSims said:

Since yesterday I've experienced constant disconnects from both Live and Beta servers. Here is a quick list of all I have tried to resolve this.

checked my internet connection, including ping tests and have no problems playing other online games. 

Restarted my modem and router

uninstalled and reinstalled the game completely along with a registry cleaning. 

tried playing on a different machine with a different IP

Used a VPN when I had never had to use one before

Used the Selftest trouble shooter from the here on the forums. 

After all of this, I still have problems with staying connected. I had never had such a problem when playing this game before. It only started yesterday and continues until today. Sometimes it settles down and I can be online for an hour or so and then it starts up again. I have spoken to other players and a few of them are experiencing similar issues and have tried at least some of the troubleshooting steps I have with no success. 

Any assistance for this problem would be greatly appreciated. 

has been like that for me as well  since the 29th  when they did server maintenance   .. i have done samethings as you 

[ManuJohansen]

Having constant disconnects tonight , tried diferent server too same problem. my internet is running at full speed 300Mbps. 

Is anyone else having the same issue in north america?

[Lamby]

This consistently happens to me every night since the last patch. And it's definitely NOT my firewall or any issue on MY end. I spend hours during the day with no issue on there, then suddenly 10pm rolls around and I get disconnected, then every time I try to log back in it will redbox with "Connection Failed" or "Connection Lost" and my Rooms List disappears because it doesn't actually connect to 3DX servers. This is definitely a technical issue on 3DX, none of my other programs experience connectivity issues, and it makes no sense that it works fine during the day, but not at night...

Edited January 10, 2024 by Lamby
Typo

[xxxMGxxx]

I'm having exact same problem now.  I get DC every 5mins -1hour, just started happening 5 days ago. I been trying to fix it and troubleshoot it with no luck. I have wiped my hard drive and installed a fresh copy of windows. I have had the internet company come to my house and install all their stuff new even the lines. Disabled Windows firewall and antivirus. Run 3dx as administrator. I did the shell test everything came back green and ok . Deleted the game 3-4 times fresh installs. Changed my DNS to different ones. Used a VPN. All with same results. 

I sent in a support ticket and told them everything i did. They replied telling me to try everything i just said i did in the email? Not sure if that was some kinda of joke? or like a auto response? I can't even wrap my head around that reply lol but i can see there is no use to even reply to that email. 

Any assistance from the community would be greatly appreciated. If anybody knows anything else i can try?