MissD Posted February 26, 2023 Posted February 26, 2023 (edited) Infinite loading screenYou are able to login, but can't get past the loading screen, no matter how long you wait. Reset your avatar: Login to https://3dxchat.com/members/ Under "manage account" you can see a list of your avatars and click the "Reset avatar"-button next your avatar name. Missing mouse cursorYour mouse cursor is nowhere to be found in game. There is a shortcut to hide the cursor, right click anywhere on the screen (outside of the chat box and the menu) and press: Shift + C Missing UI / HUD / Chat, name, gold & MenuYour user interface is missing from the screen. There is a shortcut to hide the UI, click anywhere on the screen (outside of the chat box and the menu) and press: Shift + Z Connection problemsIf you get connection refused or lost connection, but nobody else is having the same issue. First of all, check your own internet connection. Then you can use this site to check for a live status of 3DXChat here: https://status.3dxchat.net/ If that isn't the problem you can try to run a self-test to see if your ISP or firewall is blocking any of the connections 3DXChat needs to function here: https://status.3dxchat.net/selftest for a more accurate and detailed troubleshoot, you can download and run the troubleshoot file: https://status.3dxchat.net/troubleshooting (Follow the guide on the page) If your connection is blocked or slow try the following steps: Use a VPN there are plenty of free VPN options out there. Use a cable connection instead of WiFi. Allowing 3DXChat through your firewall and antivirus software. UI went missing when closing the camera window with (Hide interface enabled)You UI is gone and the shift + z shortcut doesn't work. You can press F1 you open up the settings windows, closing it again will restore your UI.This might cause the action menu to go missing, see question 6. Action menu went missingIf your action menu is missing from screen and it doesn't come back when using the icon at the bottom right side of the screen. Open the in-game camera tool and uncheck "hide interface", this should restore the action menu. If not restart the game. Launcher says 3DXChat is already runningWhen you do a fresh install of 3DXChat for the first time, the launcher might complain and say that 3DXChat is already running. Simply close down the launcher and go into the game directory and launch 3DXChat.exe from there, it will proceed to update the launcher and you can then get into the game. Launcher first time download failed after 5 attemptsThe launcher might also be stuck on: Settings initialized! Checking for updates...When you do a fresh install of 3DXChat for the first time, the launcher might complain and say that it failed because of a network error. Make sure that your antivirus does not block the launcher and try to launch it as administrator. Some countries block adult content like 3DXChat, so you might need to install a VPN to complete the download.There are some free VPN options available like Proton VPN. Installation and removal of 3DXChat When downloading 3DXChat it should be noted that the launcher is a self extracting file, placing the game in the current folder where the launcher is located, once you run it. You won't get a normal installation window, and it has nothing to do with the version of windows you use, it's the way 3DXChat is developed.Side note: Be sure that the folder you placed the launcher in has the correct read/write permissions for your user. You possibly want to place the launcher somewhere else e.g. X:\3DXChat\ and create a shortcut onto your desktop or taskbar from there. Once you run the game for the first time it will create a new folder Documents/3DXChat where screenshots and settings etc. are stored. It also creates a table within the registry database of your windows, where it stores your in-game settings, saved colors, login information (if "remember me" is selected) is stored.Removal of 3DXChat Delete the folder where the game files are located e.g. X\3DXChat\ Then you delete the 3DXChat folder in your documents folder. To remove the registry files you can use Gizmo's tool which can be found here: Shows the launcher and nothing else happens after it closesThis issue seems to be caused by some antivirus programs, blocking the security checks 3DXChat does. To fix this issue make sure to exclude the applications: 3DXChatLauncher.exe and 3DXChat.exe Also some users have found that they need to exclude the entire 3DXChat-folder, before it works. I have another question that you haven't answeredI will try to keep this post updated when I see a lot of people asking the same questions. These are the most frequent questions I have seen and answered on the forums. If you have any other questions about the game please check the official FAQ: https://3dxchat.com/support/ And if that doesn't help you, make a new post and someone will try their best to help you.If you face a serious issue you can contact support on Discord by posting a ticket in the #support channel. You will need to be verified there (#get-verified channel). Edited January 6 by MissD Edited section 10 ☙𝔼𝕩❧, KylieDeville, Kaitlyn1989 and 8 others 6 5
ColinDude Posted February 27, 2023 Posted February 27, 2023 (edited) @Gizmo Please pin this thread Edited February 27, 2023 by ColinDude MissD, Gizmo, Janet and 1 other 3 1
Gizmo Posted February 27, 2023 Posted February 27, 2023 @MissD Well done and thank you! Hopefully this FAQ will help most users get rid of bugs while we fix them. ColinDude, CatKatW, SerenityWillow and 1 other 4
MissD Posted February 27, 2023 Author Posted February 27, 2023 12 hours ago, Gizmo said: @MissD Well done and thank you! Hopefully this FAQ will help most users get rid of bugs while we fix them. Thank you, I will try to keep it updated as the bugs gets fixed
SerenityWillow Posted March 7, 2023 Posted March 7, 2023 @MissDYou may need to change your post from Forum FAQ to Troubleshooting FAQ or Game Errors FAQ or something along those lines. New people are already asking things you list in you exceptional FAQ you submitted. Forum FAQ sounds like it is about the forums, not what you cover in your FAQ. Just a suggestion. Janet 1
MissD Posted March 7, 2023 Author Posted March 7, 2023 50 minutes ago, SerenityWillow said: @MissDYou may need to change your post from Forum FAQ to Troubleshooting FAQ or Game Errors FAQ or something along those lines. New people are already asking things you list in you exceptional FAQ you submitted. Forum FAQ sounds like it is about the forums, not what you cover in your FAQ. Just a suggestion. The reason I called it Forum FAQ was because 3dx already have an official FAQ, and the post was more about what people kept asking on the forums over and over again But I guess it would make sense to change the name to something more relevant for the users looking for help SerenityWillow 1
JeffTheMan Posted March 29, 2023 Posted March 29, 2023 Hello, Help! I am having trouble logging in for the first time; as the launcher just continues to load with no progress or indication of what is happening. I have tried re-installing the game, disabling all my virus protection, although nothing seems to be working. Thank you in advance.
MissD Posted March 29, 2023 Author Posted March 29, 2023 17 hours ago, JeffTheMan said: Hello, Help! I am having trouble logging in for the first time; as the launcher just continues to load with no progress or indication of what is happening. I have tried re-installing the game, disabling all my virus protection, although nothing seems to be working. Thank you in advance. The issue has been resolved in private messages
CatKatW Posted June 9, 2023 Posted June 9, 2023 Avatar reset can now be requested through the Member's Area website !!! MissD, Pandorra and SerenityWillow 3
SerenityWillow Posted June 10, 2023 Posted June 10, 2023 8 hours ago, CatKatW said: Avatar reset can now be requested through the Member's Area website !!! Yay \o/!
EmilyPage Posted June 16, 2023 Posted June 16, 2023 (edited) Hurray \o/ Edited June 17, 2023 by Ravell
SerenityWillow Posted July 8, 2023 Posted July 8, 2023 MissD you may want to add this to your FAQ as it has come up a lot on the forums, it is about the install. Beginning text: The installer does not install the app as windows actually does normally, it has nothing to do with the version of windows you use. The installer is actually a self-extracting file that unpacks in whatever directory it is located at. This type of install is what is known as "Portable Install". It relies on its own files to run, a good example of this is a Blender zip file, it can be run in any directory and uses its own resources to work. It also creates a directory, Documents/3DXChat/, if it is not there already, this is where your avatar and screenshots and some game files it needs are stored. The game is run from the directory it was extracted to, that is why there is no application in your start menu, and no uninstall in control panel. To uninstall the game just delete the directory it resides in. To completely remove it from your system you also have to delete the directory in Documents and all the registry entries as well. To make shortcut for your desktop or taskbar, go to the directory i.e... Downloads/3dxchat/game, in here you will find the actual executable the game uses. R Click the executable and choose-Send to Desktop (create shortcut). There is another 3dxchat.exe in the main directory also, why there is does not make sense to me, so make sure you use the executable in the Game directory not in the main directory. To add a shortcut to the game on your taskbar simply open the game and right click the icon in your taskbar and choose "Pin to Taskbar" option, in Windows 11 I believe you can also pin it to the start menu as well. Also, download to a folder that has write permissions as well, or you will not be able to extract it, this is not a problem for windows 10, only windows 11 as it has new and added security features enabled. And your AV software may mark it as being infected, if you DL from the members area I can assure it is completely safe. I did some research when it happened to me, and it is caused by a file with the same name as a generic virus, but it is not infected, it is a false positive. MissD 1
Lori Posted December 14, 2023 Posted December 14, 2023 If I want to send a gift code to a person that has never registered to the game, do they still need to pay in order to register?
TonyFrx Posted December 14, 2023 Posted December 14, 2023 1 hour ago, Lori said: If I want to send a gift code to a person that has never registered to the game, do they still need to pay in order to register? No, she does not need to pay but must register and create an account to be able to activate the code.
Lori Posted December 14, 2023 Posted December 14, 2023 Is there a direct link to the account creation? When she tries to join it asks for payment right away
Gizmo Posted December 15, 2023 Posted December 15, 2023 21 hours ago, Lori said: Is there a direct link to the account creation? When she tries to join it asks for payment right away Give your friend a link to activation page: https://3dxchat.com/gametime.html Lori and MissD 1 1
bunnyChan Posted December 18, 2023 Posted December 18, 2023 On 3/30/2023 at 7:29 AM, MissD said: The issue has been resolved in private messages the same question i am,it been a long time that shown "patching in progress... patched 0 of 76 files"
MissD Posted December 20, 2023 Author Posted December 20, 2023 On 12/18/2023 at 12:45 PM, bunnyChan said: the same question i am,it been a long time that shown "patching in progress... patched 0 of 76 files" Try to download and replace your game files with these: https://drive.google.com/file/d/19f3j2FlA_7ZClbp6GmLe2zBcO68Lc0LO/view?usp=drive_link
Boov Posted December 24, 2023 Posted December 24, 2023 (edited) This is what i'm getting for the latest patch. I was having the issue before and used the link above and it worked (thanks MissD). but today's patch is now doing this. Please help! @MissD Edited December 24, 2023 by Boov
MissD Posted December 24, 2023 Author Posted December 24, 2023 7 hours ago, Boov said: This is what i'm getting for the latest patch. I was having the issue before and used the link above and it worked (thanks MissD). but today's patch is now doing this. Please help! @MissD My subscription ended so I do not have the latest files for the time being.
MeiLing Posted February 14, 2024 Posted February 14, 2024 Are you trying to reinstall the whole game? Check the directory... if document and onedrive change directory
DylanDoom Posted February 14, 2024 Posted February 14, 2024 4 minutes ago, MeiLing said: Are you trying to reinstall the whole game? Check the directory... if document and onedrive change directory shes fully reinstalling it in the downloads folder where it was before the patch
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now