Cant get past the loading screen

[AnnaXe]

Hi all. 
I have been away for the game for about a year or so and thought I would check back in as I received some free gametime from a friend.
After I've typed in my username and pword the loading screen just keeps rolling (as in the picture) .

 

The game is fully updated and I have even uninstalled/reinstalled it.
Does anyone please have Any suggestions?

[CatKatW]

If you have access to the game's Discord server, send a message tagging Eva_Support indicating your nickname and asking for avi reset.

If you browse the bug reporting section you will find multiple examples from other players.

Alternatively, log a support case through the game website.