Connection refused message

[Gemmadixon]

Hi. For some reason i couldn't post in the required customer support section of the forum so I'm putting this here in the hope someone can help. 

Background: I downloaded the game around a week ago and it worked fine for 5 days no issues at all at home on my home broadband or while out and about through my mobile hotspot. EE. On Thursday i try to play the game while connected to my hotspot and i keep getting connection refused message. The game loads i can see my freinds list my profile their profiles. I can't see shared worlds or chat. After around a minute i get connection refused message. The game still works fine while at home though on my bt broadband. 

 

I have contacted customer services who sent me links to do tests which all come back green and say i should be good to play. I've ran ping tests on my laptop and they're all good. I also received a link to reinstall the game so i did so but still get the same problems. 

 

I'm getting a little frustrated waiting for customer support to email back, Its taking around 24hours each time. So i'm putting this here in the hope someone can help. I'm in the UK

 

Thanks

[MeiLing]

Aren't you out of data?

[Gemmadixon]

Nope unlimited data. i have contacted EE and there is no problem their end. I have even tried another sim card with O2 to rule out my mobile hotspot it didn't work with O2 either.