I can't log in and connect to the server, but other can

[Arran]

Hai, I did everything and delete all and reinstall again, but seems I can't log in, I dunno why... 

 

Edited February 3, 2022 by Arran

[MissD]

Try to use Colin's troubleshooting tool: https://3dxchat-status.com/troubleshooting

[Arran]

Works fine, thanks MissD

[neonpastorx]

I also can't log in. I am using Google DNS servers but getting this:

 

[OK] 3DXChat CloudFlare endpoint 1 ping
[OK] 3DXChat CloudFlare endpoint 2 ping
[OK] 3DXChat CloudFlare endpoint 3 ping
[FAILED] 3DXChat website dns
[FAILED] 3DXChat usercontent server dns
[FAILED] 3DXChat Rest API dns
[FAILED] 3DXChat API dns
[OK] Europe gameserver port
[OK] USA gameserver port
[OK] 3dxchat.com https port
[OK] usercontent.3dxchat.com https port
[OK] api.3dxchat.com https port
[OK] rest.3dxchat.com https port
[OK] 3DXChat CloudFlare endpoint 1 trace traceroute
[OK] 3DXChat CloudFlare endpoint 2 trace traceroute
[OK] 3DXChat CloudFlare endpoint 3 trace traceroute
[OK] Europe gameserver trace traceroute
[OK] USA gameserver trace traceroute

 

Which is weird because I can get to the main 3dxchat website.

 

[neonpastorx]

I tried to re-install but now getting "Server Certificate invalid or not present"

 

[ColinDude]

Reinstalling won't fix your DNS problem.

Can you share the test results URL with me so I can take a look? You can re-do the test too if you did not upload the results.

[neonpastorx]

On 2/8/2022 at 3:12 AM, ColinDude said:

Reinstalling won't fix your DNS problem.

Can you share the test results URL with me so I can take a look? You can re-do the test too if you did not upload the results.

I’ll try to do that this weekend. I did do a network monitor on that pc and it looks like it’s tying to hit an endpoint with /teen? Windows for some reason is rejecting it with some content filter. I’ll get screen shots soon. I’m and admin on the computer so I’m not sure why it’s trying to use a content filter.