AngelNova Posted January 6, 2022 Share Posted January 6, 2022 (edited) Hello, My boyfriend had some issues installing the game, after several hours he was able to login the game, edit his avatar and went to love island, then his connection down, and was not able to login again, as the pic above shows, is there others people having the same trouble or can me his internet, we dont know, any help from support Thanks Edited January 6, 2022 by AngelNova Link to comment Share on other sites More sharing options...
Veronique Posted January 6, 2022 Share Posted January 6, 2022 There is a self-test to see if your system can access the 3dx server, found here: https://3dxchat-status.com/selftest This way you can check if it is a firewall or provider issue. Hope it helps! ColinDude and AngelNova 1 1 Link to comment Share on other sites More sharing options...
ColinDude Posted January 6, 2022 Share Posted January 6, 2022 (edited) Can you perform the tests described on these pages? 1. https://3dxchat-status.com/selftest 2. https://3dxchat-status.com/troubleshooting @Veroniqueyou were 1 second faster Edited January 6, 2022 by ColinDude Veronique and AngelNova 2 Link to comment Share on other sites More sharing options...
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