brickman21 Posted December 8, 2021 Share Posted December 8, 2021 Hi, I was a user 8 months ago and just renewed my membership but I cant login, is there anyway you can help? Link to comment Share on other sites More sharing options...
Leopardus Posted December 8, 2021 Share Posted December 8, 2021 (edited) Can you provide more description of the problem...what screens you see, messages, etc? Your message is very vague for anyone to be able to help. Don't reveal login in name and password though! Edited December 8, 2021 by Leopardus Link to comment Share on other sites More sharing options...
brickman21 Posted December 8, 2021 Author Share Posted December 8, 2021 (edited) well i paid for another couple month subscription but it wont let me login in and when i email and call support i get no answer. but i can see the money for the subscription is out of my account. Edited December 8, 2021 by brickman21 Link to comment Share on other sites More sharing options...
Leopardus Posted December 8, 2021 Share Posted December 8, 2021 (edited) Ok. That didn't help much more than your first message. Please describe the login in issue more. Please describe the screens you get to, what messages do you get, what happens when you press enter, etc. Edited December 8, 2021 by Leopardus Link to comment Share on other sites More sharing options...
brickman21 Posted December 8, 2021 Author Share Posted December 8, 2021 It says I have not renewed my account but I have emails saying I have. But I still cannot login Link to comment Share on other sites More sharing options...
Veronique Posted December 8, 2021 Share Posted December 8, 2021 Did you use the same email to renew the account? Link to comment Share on other sites More sharing options...
Leopardus Posted December 8, 2021 Share Posted December 8, 2021 Can you login on the members website? https://3dxchat.com/members/ On there it should say have many days you have left. I suggest you contact BMT Micro Customer Support rather than the 3dxchat Customer Support (BMT Micro look after billing, renewals, etc). Make sure you provide them with your order number, the email used to place the order, the email associated with your existing avatar (and the order number of your previous purchase too if you have it), and describe the message you get when you try to login. Information on how to find your order number and the contact details for BMT Micro Customer Support can be found here: https://3dxchat.com/support/#orderid Link to comment Share on other sites More sharing options...
xSweetMiseryx Posted December 9, 2021 Share Posted December 9, 2021 (edited) I too have just renewed my subscription. I also couldn't log in with my program. It said something along the lines of not being able to log in using it and I needed to download the program again. I am assuming that is because it has been updated since my last login. It is taking a very very long time to download. (I went to the members page and downloaded it from there) I can log into the members area just fine but as I said the download is taking a very very long time. Is this normal or is there something not working? Edit update.... Yes it did just take a very very long time. It eventually finished and I am back in world. Edited December 9, 2021 by xSweetMiseryx Link to comment Share on other sites More sharing options...
JellyJones Posted December 9, 2021 Share Posted December 9, 2021 44 minutes ago, xSweetMiseryx said: I too have just renewed my subscription. I also couldn't log in with my program. It said something along the lines of not being able to log in using it and I needed to download the program again. I am assuming that is because it has been updated since my last login. It is taking a very very long time to download. (I went to the members page and downloaded it from there) I can log into the members area just fine but as I said the download is taking a very very long time. Is this normal or is there something not working? Well, the full install is 2.6 GB, so It would take a while depending on your bandwidth. If you download the full zip from Mega.nz, you will get a download status bar. Then unzip that and run from your desktop or wherever you unzipped it. https://3dxchat.com/download.php?id=mega This is the link from the 3dxChat.com members page. https://3dxchat.com/members/ xSweetMiseryx 1 Link to comment Share on other sites More sharing options...
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