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Lovense App gives message that the 3dx QR code is not a Lovense QR code.


JessicaX

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I have a Nora with updated firmware and Lovense app version is up to date but I get the message that the QR code is not a Lovense QR code. 

 

Any suggestions or ideas?

Screenshot_20210513-184649_Lovense_Remote.jpg

Edited by JessicaX
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3 hours ago, JessicaX said:

I have a Nora with updated firmware and Lovense app version is up to date but I get the message that the QR code is not a Lovense QR code. 

 

Any suggestions or ideas?

Screenshot_20210513-184649_Lovense_Remote.jpg

This is  common problem using an Android phone to scan with so far I see it works best with Ipad or Iphone to scan. They should add a QR code number as well as an option to imput in.

Edited by DomMac
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I get the same message on a LG G5 with Android 7.0

App is latest version 4.0.3, toy firmware is updated.

I dont have the + button on Close range page, only on Long distance.

Edited by EmmaDK
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3 minutes ago, Gizmo said:

@JessicaX it's better to contact Lovense support ;)

 

I already did that. They said it is not a valid QR code. I suppose I can try again. It seems to be a major issue because many people are experiencing this. 

Edited by JessicaX
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12 hours ago, MaraVitus said:

Was it the same version of the app you had veggie our a newer one?

I am not 100% sure. All I can say is that when I went to check for the version inside the app, it said it was the most recent version. So I would suggest to just uninstall and download it again. 

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