JessicaX Posted May 13, 2021 Share Posted May 13, 2021 (edited) I have a Nora with updated firmware and Lovense app version is up to date but I get the message that the QR code is not a Lovense QR code. Any suggestions or ideas? Edited May 13, 2021 by JessicaX Link to comment Share on other sites More sharing options...
DomMac Posted May 14, 2021 Share Posted May 14, 2021 (edited) 3 hours ago, JessicaX said: I have a Nora with updated firmware and Lovense app version is up to date but I get the message that the QR code is not a Lovense QR code. Any suggestions or ideas? This is common problem using an Android phone to scan with so far I see it works best with Ipad or Iphone to scan. They should add a QR code number as well as an option to imput in. Edited May 14, 2021 by DomMac JessicaX 1 Link to comment Share on other sites More sharing options...
Gizmo Posted May 14, 2021 Share Posted May 14, 2021 @JessicaX Make sure you have the latest version of Lovense Remote installed. Link to comment Share on other sites More sharing options...
EmmaDK Posted May 14, 2021 Share Posted May 14, 2021 (edited) I get the same message on a LG G5 with Android 7.0 App is latest version 4.0.3, toy firmware is updated. I dont have the + button on Close range page, only on Long distance. Edited May 14, 2021 by EmmaDK Link to comment Share on other sites More sharing options...
JessicaX Posted May 14, 2021 Author Share Posted May 14, 2021 5 hours ago, Gizmo said: @JessicaX Make sure you have the latest version of Lovense Remote installed. I have the latest version of the app and also the latest firmware. I even uninstalled the app and downloaded and installed it again. Link to comment Share on other sites More sharing options...
Gizmo Posted May 14, 2021 Share Posted May 14, 2021 4 hours ago, EmmaDK said: I get the same message on a LG G5 with Android 7.0 App is latest version 4.0.3, toy firmware is updated. I dont have the + button on Close range page, only on Long distance. The latest version for Android is 4.0.7 https://play.google.com/store/apps/details?id=com.lovense.wear Link to comment Share on other sites More sharing options...
JessicaX Posted May 14, 2021 Author Share Posted May 14, 2021 7 minutes ago, Gizmo said: The latest version for Android is 4.0.7 Link to comment Share on other sites More sharing options...
Gizmo Posted May 14, 2021 Share Posted May 14, 2021 @JessicaX it's better to contact Lovense support Link to comment Share on other sites More sharing options...
JessicaX Posted May 14, 2021 Author Share Posted May 14, 2021 (edited) 3 minutes ago, Gizmo said: @JessicaX it's better to contact Lovense support I already did that. They said it is not a valid QR code. I suppose I can try again. It seems to be a major issue because many people are experiencing this. Edited May 14, 2021 by JessicaX Link to comment Share on other sites More sharing options...
JessicaX Posted May 14, 2021 Author Share Posted May 14, 2021 4 minutes ago, Gizmo said: @JessicaX it's better to contact Lovense support I even tried printing it out on a piece of paper and scanning it. I get the same message. Link to comment Share on other sites More sharing options...
Gizmo Posted May 14, 2021 Share Posted May 14, 2021 Guys, we invited Lovense's customer service representative to our forum. They will figure it out and answer soon. Thanks for the report. SusanLouisa and ☙𝔼𝕩❧ 2 Link to comment Share on other sites More sharing options...
JessicaX Posted May 14, 2021 Author Share Posted May 14, 2021 1 minute ago, Gizmo said: Guys, we invited Lovense's customer service representative to our forum. They will figure it out and answer soon. Thanks for the report. Thank you Gizmo Link to comment Share on other sites More sharing options...
SusanLouisa Posted May 14, 2021 Share Posted May 14, 2021 Sure hope this gets figured out because the last thing I want is an IPhone. MaraWinterdyde and JessicaX 2 Link to comment Share on other sites More sharing options...
EmmaDK Posted May 14, 2021 Share Posted May 14, 2021 I downloaded the app once again, now it says 4.0.7, and it seems to work :)) Lovense Community and Gizmo 2 Link to comment Share on other sites More sharing options...
JessicaX Posted May 14, 2021 Author Share Posted May 14, 2021 ok so I uninstalled it and downloaded from the google play store and now its working fine. Gizmo and Lovense Community 2 Link to comment Share on other sites More sharing options...
MaraWinterdyde Posted May 17, 2021 Share Posted May 17, 2021 On 5/14/2021 at 6:29 PM, JessicaX said: ok so I uninstalled it and downloaded from the google play store and now its working fine. Was it the same version of the app you had veggie our a newer one? Link to comment Share on other sites More sharing options...
EmmaDK Posted May 17, 2021 Share Posted May 17, 2021 I couldnt upate from inside the app, i had to follow Gizmo's link. The app said version 4.0.3 newest version, but with the link you get 4.0.7 Link to comment Share on other sites More sharing options...
JessicaX Posted May 17, 2021 Author Share Posted May 17, 2021 12 hours ago, MaraVitus said: Was it the same version of the app you had veggie our a newer one? I am not 100% sure. All I can say is that when I went to check for the version inside the app, it said it was the most recent version. So I would suggest to just uninstall and download it again. Link to comment Share on other sites More sharing options...
CalvinCL Posted May 22, 2021 Share Posted May 22, 2021 Were do you find the 3DX QR code Link to comment Share on other sites More sharing options...
Lovense Community Posted May 23, 2021 Share Posted May 23, 2021 7 hours ago, CalvinCL said: Were do you find the 3DX QR code please refer to the connection guide for step-by-step instructions: Link to comment Share on other sites More sharing options...
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