Asti Posted September 18, 2020 Share Posted September 18, 2020 the game isnt working on the east coast USA i keep getting reconnect. It is my second day now. Link to comment Share on other sites More sharing options...
zigzag Posted September 18, 2020 Share Posted September 18, 2020 2 minutes ago, Asti said: the game isnt working on the east coast USA i keep getting reconnect. It is my second day now. im on east coast and it working fine Link to comment Share on other sites More sharing options...
ColinDude Posted September 18, 2020 Share Posted September 18, 2020 (edited) For those who can login but get disconnected immediately, try this and share the results: open command prompt in Windows type: tracert 185.71.64.45 Find the "hop" where it timeouts, and let us know how that looks. Edited September 18, 2020 by ColinDude Link to comment Share on other sites More sharing options...
Eiranne Posted September 18, 2020 Share Posted September 18, 2020 How many people are using Verizon Fios for an ISP? BTW, the patch yesterday changed the game's outward facing IP Address, so the "roadblock" for connectivity appears to be in the service providers as indicated by the ability to use a VPN / Proxy Server to log in. Link to comment Share on other sites More sharing options...
Asti Posted September 18, 2020 Share Posted September 18, 2020 (edited) 1 2 ms <1 ms <1 ms G3100.myfiosgateway.com 2 * * * Request timed out. 3 * * * Request timed out. 4 * * * Request timed out. 5 * * constantly timing out colin i have verizon Edited September 18, 2020 by Asti updated Gizmo 1 Link to comment Share on other sites More sharing options...
Asti Posted September 18, 2020 Share Posted September 18, 2020 2 minutes ago, jaytheboss14 said: I have Verizon FiOS tooo what can I do exactly what can we do is tech aware of this issue Link to comment Share on other sites More sharing options...
ColinDude Posted September 18, 2020 Share Posted September 18, 2020 So that means your internet provider is blocking the connection. You should contact them and ask. Link to comment Share on other sites More sharing options...
ColinDude Posted September 18, 2020 Share Posted September 18, 2020 Just now, jaytheboss14 said: Person don't pay the bill why block the internet ? Just now, jaytheboss14 said: How will VPN help the server working ? Link to comment Share on other sites More sharing options...
ColinDude Posted September 18, 2020 Share Posted September 18, 2020 Just now, jaytheboss14 said: In New York if don't pay your internet bill be turn off your internet I have absolutely no clue why that is relevant. Your ISP seems to block the IP of 3dxchat. We can't do anything about that. Contact your ISP and ask why they block it. Link to comment Share on other sites More sharing options...
ColinDude Posted September 18, 2020 Share Posted September 18, 2020 @jaytheboss14 Call the support desk of Verizon FiOS by phone. Tell them you can't reach 185.71.64.45, while others can. I can't help you more than I do. 3DXChat staff can't help you. Your provider may be able to explain why, or even fix it for you hopefully. Link to comment Share on other sites More sharing options...
Gizmo Posted September 18, 2020 Share Posted September 18, 2020 If you get Connection Lost error each time then please conatct us at 3dxhelp@gmail.com and provide your order id. Link to comment Share on other sites More sharing options...
Eiranne Posted September 18, 2020 Share Posted September 18, 2020 15 minutes ago, jaytheboss14 said: 185.71.64.45 what mean and which one I have Jay; 185.71.64.45 is the IP address for the game server. Please call Verizon FIOS and ask them to unblock this address for internet traffic across port 8125. I am doing the same thing. 50 minutes ago, Asti said: exactly what can we do is tech aware of this issue Asti -- You should be doing the same. Link to comment Share on other sites More sharing options...
Asti Posted September 18, 2020 Share Posted September 18, 2020 i am trying now with them ty Link to comment Share on other sites More sharing options...
DJ JAYDEN Posted September 18, 2020 Share Posted September 18, 2020 9 minutes ago, Asti said: i am trying now with them ty I will try with VPN and how do VPN on 3dxchat Link to comment Share on other sites More sharing options...
Asti Posted September 18, 2020 Share Posted September 18, 2020 fios is useless talk about disconnect poor service they disconnected me 2 times already. :(((( Link to comment Share on other sites More sharing options...
Xionn Posted September 18, 2020 Share Posted September 18, 2020 (edited) Sadly for having fios, i'm currently out of luck I called and they said they can't really do much, So just would like to know if maybe there will be a update soon to fix the ip so us on fios can play the game we love? I see a lot of hastle messages about this so rather be calm and collected, first time back in a while so would like to see the game run smooth and play with my friends again already went through contacting support for 3dx as well, just would like to know if this can be something fixed miss this game so want to be back on it Edited September 18, 2020 by Xionn add to the message Link to comment Share on other sites More sharing options...
DJ JAYDEN Posted September 18, 2020 Share Posted September 18, 2020 9 minutes ago, Xionn said: Sadly for having fios, i'm currently out of luck I called and they said they can't really do much, So just would like to know if maybe there will be a update soon to fix the ip so us on fios can play the game we love? I see a lot of hastle messages about this so rather be calm and collected, first time back in a while so would like to see the game run smooth and play with my friends again already went through contacting support for 3dx as well, just would like to know if this can be something fixed miss this game so want to be back on it FiOS have problem with the router Xionn 1 Link to comment Share on other sites More sharing options...
Xionn Posted September 18, 2020 Share Posted September 18, 2020 Just now, KING DON said: FiOS have problem with the router So do I just got to wait it out I guess? I have already contacted them Link to comment Share on other sites More sharing options...
DJ JAYDEN Posted September 18, 2020 Share Posted September 18, 2020 Just now, Xionn said: So do I just got to wait it out I guess? I have already contacted them What the told you and is not game is the router is give the problem Link to comment Share on other sites More sharing options...
Xionn Posted September 18, 2020 Share Posted September 18, 2020 Just now, KING DON said: What the told you and is not game is the router is give the problem They told me, the ip wasn't block in anyway so could be a game issue, but honestly from reading could have been lied to by them and it can be on there end, right now idk what to think Link to comment Share on other sites More sharing options...
Xionn Posted September 18, 2020 Share Posted September 18, 2020 I just want to know if anyone with fios that has called them, gotten the game to work again? kinda the main answer i'm looking for just to confirm? Link to comment Share on other sites More sharing options...
Asti Posted September 18, 2020 Share Posted September 18, 2020 Tech responded quickly Juliet so appreciative, Juliet sent me this vpn and it worked https://www.tunnelbear.com/pricing but would be nice if 3dxchat would fix this issue as it worked fine until the upgrade. But again i am appreciative to Juliet in support I am online now. :)) Link to comment Share on other sites More sharing options...
DJ JAYDEN Posted September 18, 2020 Share Posted September 18, 2020 2 minutes ago, Asti said: Tech responded quickly Juliet so appreciative, Juliet sent me this vpn and it worked https://www.tunnelbear.com/pricing but would be nice if 3dxchat would fix this issue as it worked fine until the upgrade. But again i am appreciative to Juliet in support I am online now. :)) You was right because it was going so well till this update happened and it mess up everything Link to comment Share on other sites More sharing options...
Xionn Posted September 18, 2020 Share Posted September 18, 2020 sadly i have to go through the vpn to play which for now is fine but Really wish they can fix the issue soon, game or not it would still be great Link to comment Share on other sites More sharing options...
DJ JAYDEN Posted September 18, 2020 Share Posted September 18, 2020 Just now, Xionn said: sadly i have to go through the vpn to play which for now is fine but Really wish they can fix the issue soon, game or not it would still be great Let wait is FiOS to do something about router Link to comment Share on other sites More sharing options...
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