Switching Emails on Account

[Leonzo]

Yo this is my first post, not sure where to put it but i need some help. Its kind of complicated and i'm not even sure if anyone here is from the support that can help me out but....I need to switch the email address associated with my account. There are 2 issues though, I do not remember my 3DX password, and the email associated on the account is super old and no longer active. To reset my password through the "forgot password" wont help because it will send the password to an email address that no longer exists or one that might belong to someone else. If anyone here can help beyond directing me to the contact support page that'd be great. I have my order ID, product info, digital receipt for the purchase for verification. 

[ColinDude]

https://3dxchat.com/support/

Scroll down and click the "Contact Support Team" item.

Hope they can fix it for you.

[Leonzo]

1 hour ago, ColinDude said:

https://3dxchat.com/support/

Scroll down and click the "Contact Support Team" item.

Hope they can fix it for you.

That did not help lmao

[Leeloo]

One day i renewed from the wrong mail adress and i needed to send them a message showing the wrong adress and the right adress and they switched to it and canceled the wrong one. 

Maybe if you send them a message asking them to transfer your old adress account to the new adress it will work.

 

Ps: Though, when it happened to me it was a time where there was mods in game and where suport was more or less working fine, not sure the support still work as fine.

Edited September 8, 2020 by Leeloo