Unreality Posted June 4, 2020 Share Posted June 4, 2020 Hello, i paid for the game on the site, but only confirmation of payment was received on the mail. How do I can access the game? Link to comment Share on other sites More sharing options...
Unreality Posted June 4, 2020 Author Share Posted June 4, 2020 Does anyone know what to do? No letter with a username and password was sent to the mail after payment on the site Link to comment Share on other sites More sharing options...
Leathium Posted June 4, 2020 Share Posted June 4, 2020 It probably went to the junk mails, make sure you check that as well. Or it could be that your payment didn't go through? Link to comment Share on other sites More sharing options...
Unreality Posted June 4, 2020 Author Share Posted June 4, 2020 Just now, Leathium said: It probably went to the junk mails, make sure you check that as well. Or it could be that your payment didn't go through? The payment passed, the money was debited from the my card. There are no letters in spam Link to comment Share on other sites More sharing options...
Leathium Posted June 4, 2020 Share Posted June 4, 2020 (edited) You can contact the support here, explain to them the issue and there is no login info was sent to you in here: http://3dxchat.com/support/ OR you could try to "reset your password" the email you used in your payment is the email you will login with, so I think you can "request a password reset" as if you "forgot your password", I'm not sure if this works, but as far as I know you can change your password to what you want it to be, so pretty sure you can reset it. Edit: I just checked and yes you can "request your password" here: http://3dxchat.com/lost-password.html Edited June 4, 2020 by Leathium Link to comment Share on other sites More sharing options...
Unreality Posted June 4, 2020 Author Share Posted June 4, 2020 I tried, but I was got this "There is no account associated with this email address". Link to comment Share on other sites More sharing options...
Aliviax Posted June 4, 2020 Share Posted June 4, 2020 Just now, Unreality said: I tried, but I was got this "There is no account associated with this email address". check carefully the emails from bmt micro they should provide you email and password ^^ Link to comment Share on other sites More sharing options...
Leathium Posted June 4, 2020 Share Posted June 4, 2020 Also make sure what "Email" you did the payment with, that will be the email that has the email with password and the login. Link to comment Share on other sites More sharing options...
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