I'm running dual SLI GTX960s with 16GB RAM. When launching the game, after login, no 3D graphics appear. Instead everything is black. I have adjusted the Resolution, Image Quality, turned on and off HQ Water, anti aliasing and VSync. Nothing has resolved the issue. (See attached screen shot) Also, I am unable to create a starting character. The above issue has prevented me from seeing the options I was selecting for my first character when I first launched the game. I restarted the game in an effort to correct the problem without creating my first character and now I only have an option to create a new character for 10,000 xGold, and that can't be right since I just paid money to be able to play the game. I shouldn't have to buy additional gold before I can even start play should I? Please let me know if this is a feature or a bug. If it's a feature, please refund my money.