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Game Crashes When Opening


BiSubGuy

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I get an oops window that tells me where a folder was created with the error. According to that folder, this is the error happening.

 

d3d11.dll caused an Access Violation (0xc0000005) in module d3d11.dll at 0023:7155c9e6

 


Error occurred at 2019-02-15_155040.

C:\Games\3DXChat\3DXChat.exe, run by KW.

24% memory in use.

1024 MB physical memory [1024 MB free].

2048 MB paging file [1024 MB free].

0 MB user address space [3621 MB free].

Read from location 00000035 caused an access violation.


 

I have tried everything from emailing customer support (to which they never replied) to running as admin, trying out different compatibility modes, uninstalled and reinstalled the game, uninstalled and reinstalled (and updated) graphics drivers. I am at a loss as to how I can fix this. I was running the game about a week ago with no problems until the game froze and I decided to deal with it later. 

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