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Pictures not uploading

Pictures not uploading

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#1 sashara

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Posted 29 September 2018 - 01:44 AM

Greetings,

 

Ever since I rejoined a few weeks ago the uploading option for pictures has not functioned.

I tried my other character and same issue.

 

The files are either .jpg or .png and are between 50KB to 500KB

 

Why can I not upload pictures now?

 

Please advise



#2 gizmo

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Posted 03 October 2018 - 07:45 AM

If you are using Bitdefender (anti-virus program) then it's Bitdefender's fault.

You simply had to add an exclusion for the 3DXChat folder under /Games.



#3 sashara

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Posted 06 October 2018 - 11:21 AM

Thank you Gizmo,

It is Bit defender I am using am maybe the recent upgrade is what caused this. Before August I never had an issue with BD blocking anything.

 

I did add it to the Firewall list but it still seems to be preventing uploads

Will have to fiddle with it more unless it is something else.

Thank you



#4 AndyEwell

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Posted 06 October 2018 - 05:59 PM

I was also having this problem, but this post set me on the right path. Open the Bitdefender control centre, go to protection and turn off Protection Shield. Upload your photo then reenable it. Cheers!

#5 Paulaah

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Posted 13 October 2018 - 10:05 PM

Thanks. I've been looking for a solution to this since I joined.


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