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Pictures not uploading

Pictures not uploading

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#1 sashara

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Posted 29 September 2018 - 01:44 AM

Greetings,

 

Ever since I rejoined a few weeks ago the uploading option for pictures has not functioned.

I tried my other character and same issue.

 

The files are either .jpg or .png and are between 50KB to 500KB

 

Why can I not upload pictures now?

 

Please advise


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#2 gizmo

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Posted 03 October 2018 - 07:45 AM

If you are using Bitdefender (anti-virus program) then it's Bitdefender's fault.

You simply had to add an exclusion for the 3DXChat folder under /Games.



#3 sashara

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Posted 06 October 2018 - 11:21 AM

Thank you Gizmo,

It is Bit defender I am using am maybe the recent upgrade is what caused this. Before August I never had an issue with BD blocking anything.

 

I did add it to the Firewall list but it still seems to be preventing uploads

Will have to fiddle with it more unless it is something else.

Thank you



#4 AndyEwell

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Posted 06 October 2018 - 05:59 PM

I was also having this problem, but this post set me on the right path. Open the Bitdefender control centre, go to protection and turn off Protection Shield. Upload your photo then reenable it. Cheers!

#5 Paulaah

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Posted 13 October 2018 - 10:05 PM

Thanks. I've been looking for a solution to this since I joined.
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#6 Raevaen

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Posted 29 October 2018 - 05:49 AM

Still struggling with photos (jpg or png) uploading, even after turning off the protection.

Anyone else still having issue or have found a resolve after taking that step?


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#7 Nicci

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Posted 07 November 2018 - 08:32 PM

Still struggling with photos (jpg or png) uploading, even after turning off the protection.

Anyone else still having issue or have found a resolve after taking that step?

I tried to and still cant get pics to upload


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#8 sashara

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Posted 10 November 2018 - 12:31 AM

It did work for me... took a bit of playing around. In bitdefender you have to add 3dx to the Firewall and Online threat prevention exception list.

otherwise your file might be too big. Luck!


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#9 Vaughan_Rarius

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Posted 10 November 2018 - 12:07 PM

butterfly-gif-animation-9.gif


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#10 Vaughan_Rarius

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Posted 10 November 2018 - 12:07 PM

butterfly-gif-animation-16.gif


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#11 Vaughan_Rarius

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Posted 10 November 2018 - 12:08 PM

butterfly-gif-animation-4.gif


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#12 Vaughan_Rarius

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Posted 10 November 2018 - 12:09 PM

butterfly%20hug.gif


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#13 Luvs

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Posted 15 November 2018 - 11:50 PM

Any other solutions if you dont use Bit Defender? I think for me its been down for a year when we had an update. For me you hit "upload" nothing happens. You dont get the pull down menu to look for the photo file you want to upload



#14 Ozzster

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Posted 17 November 2018 - 12:07 AM

Hey, any solutions for this? I disabled bit defender, still cannot upload pics



#15 Luvs

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Posted 19 November 2018 - 05:19 PM

No solve or possible solutions? (Side note I use Playonmac/Wine) Anything i can do manually? 



#16 Basti

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Posted 25 November 2018 - 12:12 AM

Hello all,

 

I have the same problem but i did all the helps here, but it still works not. I dont know what i can do, it nerves, for few days all fine. This problem i had suddenly two days ago and i dont know why.

 

 

Greetings Basti



#17 Basti

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Posted 26 November 2018 - 12:42 PM

I added exclusion in Bitdefender, same problem. I complete deactivated Bitdefender, same problem. I tryed now all in Bitdefender, it still not work. 




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