sophii Posted August 16, 2018 Share Posted August 16, 2018 hi all i cant upload my profile pictures. my pictures are jpeg.even i cant go to my pictures. please help Link to comment Share on other sites More sharing options...
Dallas Posted August 16, 2018 Share Posted August 16, 2018 i have had this problem before, you might reduce the file size and change the format of the picture from jpeg to another, perhaps someone will come alone here and specify the file types that are acceptable. Nymphpott and sophii 2 Link to comment Share on other sites More sharing options...
Mar Mohan Posted August 16, 2018 Share Posted August 16, 2018 Where are you trying to upload your picture to here or in game. Link to comment Share on other sites More sharing options...
Nymphpott Posted August 16, 2018 Share Posted August 16, 2018 I think servers are a bit wonky. It happens. My profile was blank to. When in doubt wait a bit and try again. jameis 1 Link to comment Share on other sites More sharing options...
Matrix Posted August 17, 2018 Share Posted August 17, 2018 Gee, I've never had jpeg issues... its the most common file type... I would think its a file size issue. Google search a free image optimizing service and try to keep the file down to 1MB max if not less. You may want to crop the image to reduce the file size as well. sophii 1 Link to comment Share on other sites More sharing options...
Abbey Posted August 17, 2018 Share Posted August 17, 2018 As a general rule Jpegs are easier to load as they are smaller files. However some can be larger due to the original resolution of the image. I recommend reducing the resolution size of your image and trying again. Usually you will find more issues using PNG's as they are a higher resolution image compression file and uploading them can be time consuming due to this and you get a long upload time or sometimes it fails as the place your uploading it to will have a file size cap. Abbey ♡ Link to comment Share on other sites More sharing options...
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