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(Technical support)patch 375 can not be downloaded 0%

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#1 honeytit

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Posted 02 June 2018 - 01:58 PM

Yesterday I entered the game , cant find anyone except me. maybe something went wrong because of version.

But  my computer failed to download patch 375, i tried the official solution which didn't work      its link"http://3dxchat.com/support/"

i wonder if the developer can upload the newest version of game.

pls help me. 

 

BTW, i purchased  a one-month membership.  One month later,  will my character be delected?

 

 

 

 



#2 Rockster

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Posted 05 June 2018 - 02:06 PM

If your membership runs out your character is not deleted and stays there, all that happens is you cannot log into the game until you renew. I have let my membership lapse many times and everything is still there when I return.



#3 Immi

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Posted 05 June 2018 - 03:10 PM

Most probably that's because you didn't turn off your antivirus and firewall. I will quote my own post I made long ago - that helped some people.

 

Main things - turn off antivirus and firewall you use and you need to run installation file and game file as administrator.

 

-----------------------------------------------------------------------------------

 

For those who has problems with last update. Actually there was enough information on the forum regarding previous updates, I just compiled the advises from different people. After I completed the undermentioned routine I was able to get fully functional and updated game. Hope this also can help other people.
 
0) If your game doesn't want to install update (Patcher.exe is missing, for example) - most probably you will need to fully reinstall the game. Alas.
1) Download latest game client (for now this is 371) from here: http://3dxchat.com/download.php
2) If you have any world editor layouts you created IN the game folder - copy them somewhere safe, since uninstaller will delete 3DXChat folder completely (Right, developers, who needs them anyway, we can spend more hours trying to recreate what we've done).
3) Uninstall previous version using standard Windows tools (Control Panel -> Programs and Components -> 3DXChat Client -> Kill it with fire Uninstall)
4) Run regedit and search for entry: SexGameDevil (if you are not sure what's regedit and how to use - google it and be careful, since smashing your head against the keyboard and randomly deleting registry entries will result in system collapse)
5) Right click on the SexGameDevil registry entry and select "Delete".
6) Turn OFF all screens of your antivirus/firewall (refer to your antivirus manual to understand how to do that).
7) Open saved installation client and run it as administrator (Right click on installation file and select "Run as Administrator"). There is no difference in following installation routine.
8) You may add game folder to your antivirus/firewall exceptions list (yet again, refer to your antivirus manual to understand how to do that)
9) Open game folder and run 3DXChat.exe as administrator (just like with previous case - right click on 3DXChat.exe file and select "Run as Administrator")
10) Wait for the new update to be completed.
11) Do not forget to turn your antivirus/firewall on after.
12) Log in and do whatever you do in game (no advises here though).
 
P.S. Yes, your custom designed deluxe color palette will be gone. I heard that there is possibility to save old one and import it through the registry, but I will not give here any additional advises.
P.P.S. Thanks, developers, I missed happy hour in my favorite beauty store while I was writing this wall of text.  :D

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#4 RobT

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Posted 05 June 2018 - 03:22 PM

 ive just uninstalled and then manually removed the 3dx folder that's stored in C:/ games on my computer. After installing again it worked like a champ.

 

*i do this every time we have an update, i dont mess with it anymore and just figure i will have issues.*


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#5 Felinia

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Posted 05 June 2018 - 03:46 PM

Yesterday I entered the game , cant find anyone except me. maybe something went wrong because of version.

But  my computer failed to download patch 375, i tried the official solution which didn't work      its link"http://3dxchat.com/support/"

i wonder if the developer can upload the newest version of game.

pls help me. 

 

BTW, i purchased  a one-month membership.  One month later,  will my character be delected?

 

 

The same thing had happened to me, you have to download the latest version of the game (just enter the game folder and double-click on the autopatcher.exe), or you've come to a place where nobody really was there .. . simply try to download the latest version of the game.
Regarding your avatar, it will not be deleted, but your account at the end of the paid month will be deactivated. I could not access until the renewal even on the official site of 3dx unfortunately. Usually the game is renewed by itself because it has automatic payment. I hope I have been of help, Sorry for my English, but I am Italian :P



#6 Rockster

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Posted 08 June 2018 - 04:47 AM

 ive just uninstalled and then manually removed the 3dx folder that's stored in C:/ games on my computer. After installing again it worked like a champ.

 

*i do this every time we have an update, i dont mess with it anymore and just figure i will have issues.*

I downloaded and installed the game yesterday so I could attend Sherry's wedding on Saturday, and noticed that yea, it is now in a folder called 'games' where it was not before, it used to be installed in Program files X86 for me. I wonder if people's issues with installing could be down to this new location/folder. Much like yourself, I had uninstalled 3DX entirely and checked to see the original folder had been removed in the process, did a registry clean out, then did a clean install and had no issues whatsoever, the game works perfectly. I don't like it cluttering-up my C drive so I put it on another drive, and just to be on the safe side, before I downloaded and installed it, I manually created a new 'games' folder on the E drive and switched the destination to E/games before hitting download, and it went fine.





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