Mhm.. what about another side of the coin?
If Moderators usually works for free, it isn`t always means they want to make the community better. If people complain, It isn`t always for no reason.
When a person got a power, this power often uncover people's hidden sides and gives them more opportunities,abilities,privileges. I saw different people in the mods team where I was and different situations.
Some moderators can cover their friends or make a reason to ban someone they don`t like. I`ve seen it a lot of times. That`s why moderators from players mostly a bad thing if they`re not controllable.
Some of mods can be nice, some of them just an amazing, but unfortunately, some of them just bad and untrustful. Just one badass from the mods can ruins someone`s reputation, reputation of a server, game, etc.
Maybe thats why this game doesn`t have moderators anymore. For good moderation need the same good control from admin side.
ps: EA sucks. Boycotting it around 4 years lol