Dear Gizmo, I think most know about the issue, but the excuse is yet lame considering it was your aim to gain more people to play with the latest streaming thingy you added, any developer in their right mind would first of all see and check if the servers actually are capable of taking more people without causing issues before implementing a new feature that could or would attract more users.
It has been mentioned earlier this year if not late last year that you people was going to change service providers and extend the capacity of users, and improve the stability.
So if I may just suggest, at same time you guys change provider see that you also implement that stability patch you been promising for so long. OH ! and pls make an announcement in good time so the subscribers actually have time to prepare for the upcoming update and y'all don't get spammed with angry subscribers.
An example on how it's done, just for educative purpose is like they did in BDO, here is a good example on how to avoid butthurted gamers: blackdesertonline.com/news/view/1230?lang=en