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#1 gizmo

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Posted 10 April 2018 - 08:33 AM

Dear players, as you noticed recently the load on our server has increased and the server can not handle it. Our team is working hard to update the server and software.

We thank you for your understanding and support. Stability is the most important for us now.

 

Please don't create a new 'server down' topics, use this one. Thanks.


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#2 Achroi

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Posted 10 April 2018 - 10:27 AM

Dear Gizmo, I think most know about the issue, but the excuse is yet lame  considering it was your aim to gain more people to play with the latest streaming thingy you added, any developer in their right mind would first of all see and check if the servers actually are capable of taking more people without causing issues before implementing a new feature that could or would attract more users.

 

 It has been mentioned earlier this year if not late last year that you people was going to change service providers and extend the capacity of users, and improve the stability.

 

 So if I may just suggest, at same time you guys change provider see that you also implement that stability patch you been promising for so long. OH ! and pls make an announcement in good time so the subscribers actually have time to prepare for the upcoming update and y'all don't get spammed with angry subscribers.

 

An example on how it's done, just for educative purpose is like they did in BDO, here is a good example on how to avoid butthurted gamers:  blackdesertonline.com/news/view/1230?lang=en


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#3 BellaDisaster

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Posted 10 April 2018 - 01:54 PM

Had this thread been started at the beginning of the server troubles perhaps there wouldnt have been so many server down threads started. 


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#4 Yvonny

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Posted 10 April 2018 - 01:58 PM

Had this thread been started at the beginning of the server troubles perhaps there wouldnt have been so many server down threads started. 

Well common Knowledge would have been to see if there´s a Topic about it already , before just creating a new One.(Not Aimed at you but in General , if people would checked before just doing it.)


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#5 Mar Mohan

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Posted 10 April 2018 - 03:54 PM

Some are just making the thread as someone else is so it doesn't give a chance to see it until you've already posted.

Thank you Gizmo for putting this here so people have one place to go to.  Pinned even better so people can find it.  Although people have been posting elsewhere, word of mouth will help.


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#6 BellaDisaster

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Posted 10 April 2018 - 05:15 PM

Some are just making the thread as someone else is so it doesn't give a chance to see it until you've already posted.

Thank you Gizmo for putting this here so people have one place to go to.  Pinned even better so people can find it.  Although people have been posting elsewhere, word of mouth will help.

 

Agreed. And I think people do log in to forum and check to see if other topics are made. But topics made by and responded to only by members don't give you any actual info.  I could tell you the servers are down because someone broke into Gizmos house and stole his shit. Doesnt make it right or factual.  I posted a thread precisely to find out to whom I speak to get real information. This thread being set up and pinned for any further troubles AND having a dev or mod or admin or whatever you all call that here would go a long long way to avoid any future troubles for everyone concerned. 


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#7 Achroi

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Posted 10 April 2018 - 05:42 PM

Agreed. And I think people do log in to forum and check to see if other topics are made. But topics made by and responded to only by members don't give you any actual info.  I could tell you the servers are down because someone broke into Gizmos house and stole his shit. Doesnt make it right or factual.  I posted a thread precisely to find out to whom I speak to get real information. This thread being set up and pinned for any further troubles AND having a dev or mod or admin or whatever you all call that here would go a long long way to avoid any future troubles for everyone concerned. 

 

Actually that is the main description of being an Administrator, looks like some one is not doing their job    :D  :P



#8 RobPathfinder

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Posted 10 April 2018 - 09:44 PM

Half the fun is complaining for some people. The other half is coming up with theories, the kitties, panda and other animals working on it has been funny. I think many of us understand, but like busting your balls  :D  :ph34r:


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#9 BellaDisaster

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Posted 11 April 2018 - 05:03 AM

I see this is set up and pinned and ready for the next world catastrophe. :) thank you to whomever took the care to do this. Let us now hope that it's like not putting away your snow shovel in the winter so we don't have anymore snow! lol Perhaps the cyber universe gods will see there has been some proactive activity and the world is going to run as a dream. :)



#10 MikeyDee

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Posted 11 April 2018 - 09:45 AM

Hopefully this is all in hand now, lessons learned and progress made.

It’s an industry where upgrades are only carried out because they have to be and even then it’s done in a “being dragged kicking and screaming” fashion. No one wants to pay out unless they have to. The cost has be footed by someone and that usually means us as subscribers.

It looks like the uptake of 3dx subscriptions since plexstorm came on board has far exceeded expectations and the recent events are the result. At least they’re fixing it.

I think a review of support engagement is required and if it was me, I’d be reaching out to my community. There’s so much talent and skill here, some of which could be engaged for the price of a discounted sub or dare I say free. A small outlay for a long term investment and vastly improved experience for everyone.
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#11 Deeborah

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Posted 16 April 2018 - 09:37 AM

I do not know if someone did it. But I would love, just to know what we talk about, that there is somewhere accessible an history of server crash.

Which day. What time it crashed. How long it has been a mess to log.

It seems to me to be better since 1 week.

Having an history with fact and not just memory and guess, would give this subject more objectivity.

Without that, even if things go better, it will take a long time to feel totally confident as I was for one year with nearly never a crash.



#12 selinaa

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Posted 17 April 2018 - 09:43 PM

and again no 482



#13 terminus

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Posted 17 April 2018 - 09:46 PM

Server down! Again!!

" Stability is the most important for us now." Gizmo?

or you was kidding??



#14 SkyDiver

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Posted 17 April 2018 - 09:48 PM

gizmo, it's really amazing that we getting so many new members on 3DX! you new marketing idea via plexstorm.com is working real good :D i know you'll get a better server for us, but for now, if that's the prices we got to pay for more ppl - so be it ^^

 

i can live with 10 -15 min down time a day if that means that 3DX gonna grow :3


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#15 PleasureGirl

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Posted 17 April 2018 - 09:56 PM

Lol Gizmo, your losing credibility, servers down again???????????????????????????????????????????????????????



#16 Icebox

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Posted 17 April 2018 - 10:13 PM


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#17 Lalala

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Posted 17 April 2018 - 10:25 PM

:D


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#18 Niblette

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Posted 17 April 2018 - 11:54 PM

gizmo, it's really amazing that we getting so many new members on 3DX! you new marketing idea via plexstorm.com is working real good :D i know you'll get a better server for us, but for now, if that's the prices we got to pay for more ppl - so be it ^^

 

i can live with 10 -15 min down time a day if that means that 3DX gonna grow :3

 

I sure hope it doesn't have anything to do with plexstorm, because if less then ten people watching a stream is going to crash the server I think it must have been one of the worse marketing moves ever. I think 3DX is likely slowly growing, but I bet they got less then 50 new uses from that whole thing.



#19 gizmo

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Posted 18 April 2018 - 07:52 AM

Guys take a little bit, we are still working on updating the server. And after the release, stability should be good.


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#20 BIALAETICAT

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Posted 18 April 2018 - 10:08 AM

Dear Gizmo, I understand the problem of the server, but we are being harmed we open our tooms people are having fun and poof, we leave people who like our rooms to see ships, something else bothers us, we spend our golds to lift the room, more than once and in the end we ended up spending our golds for nothing because we came back and we have to spend more to put it back, it would be cool of you to create an extra bonus for people like me and many others who open their rooms, less offsetting the expense we have, when crashes occur





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